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- Tasks: Lead a team to manage the IDOX system and improve processes.
- Company: Join a supportive and collaborative regulatory services team.
- Benefits: Generous leave, flexible working, and professional development opportunities.
- Why this job: Make a real impact while developing your management skills in a dynamic environment.
- Qualifications: Experience with IDOX and strong customer service skills are essential.
- Other info: Great career growth potential and a friendly team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
About the role
The Regulatory Compliance Team Manager is responsible for ensuring the smooth running of the data management system (IDOX). They have direct line management of 3 Regulatory Compliance Officers who provide technical and administrative support to the wider service. The role includes:
- Responsibility for managing the IDOX system, ensuring integration with other council ICT systems.
- Writing reports to extract information and data for statutory returns, freedom of information enquiries and to help shape the future work of the service.
- Working with the wider service to implement improvements in processes.
- Providing new user and refresher training to IDOX users, regularly liaising with users and provision of information (process notes, FAQs etc.).
- Enabling users to self-serve to resolve common issues/requirements and assist where more technical input is required.
- Managing a team of officers to provide advice and information to service users and high quality technical support.
- Managing their own caseload in support of the team.
About you
As an enthusiastic, organised person with a passion for providing good customer service, you will take pride in motivating your team and have a desire to continuously improve systems and ways of working. You will provide accurate, timely and high quality support to the service, providing data and information across both councils to help shape future service provision and drive forward service improvements.
To effectively do this you will need knowledge and experience of IDOX uniform as well as MS Access reporting tools. Experience of working within an Environmental Health, Trading Standards or Licensing team would be desirable. You must be organised, self-motivated and be able to work to tight deadlines demonstrating attention to detail and strong customer service skills. Experience of managing a team would be beneficial; however, the team will provide support to those who are taking their first steps into a management role.
About Us
The Regulatory Compliance team is part of Regulatory Services, a shared enforcement service across Kingston and Sutton. The team provides high quality technical support services for a range of statutory functions including Licensing, Environmental Health and Trading Standards.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:
- A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
- Enhanced Maternity, Paternity, shared parental, adoption and dependents leave.
- Three volunteering days per year in Kingston.
- Hybrid working (dependent on the role).
- Flexible and agile working arrangements using Google Chromebooks.
- Learning and development portal offering a range of courses.
- Discounts on a range of local shops, restaurants, gyms and leisure centres.
- Interest free season ticket loans.
- Local Government Pension Scheme.
- Bicycle loan facilities and cycle to work scheme.
- Zip car scheme.
- Confidential health & wellbeing and counselling support.
Regulatory Compliance Team Manager in Sutton employer: LONDON BOROUGH OF SUTTON
Contact Detail:
LONDON BOROUGH OF SUTTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Compliance Team Manager in Sutton
✨Tip Number 1
Network like a pro! Reach out to people in the Regulatory Compliance field, especially those who work with IDOX or in similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of IDOX and MS Access reporting tools. Be ready to discuss how you've improved processes in past roles, as this will show you're the perfect fit for the team.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for opportunities at StudySmarter where we value talent and support your growth!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the best fit for the team.
We think you need these skills to ace Regulatory Compliance Team Manager in Sutton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! In your application, highlight your passion for regulatory compliance and how it aligns with our mission at StudySmarter. A genuine interest can really make you stand out.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Regulatory Compliance Team Manager role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit in.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Know Your IDOX Inside Out
Make sure you’re well-versed in the IDOX system, as it’s a key part of the role. Brush up on its functionalities and how it integrates with other ICT systems. Being able to discuss specific features or improvements you’ve implemented in past roles will show your expertise.
✨Showcase Your Team Management Skills
Even if you’re new to management, think about experiences where you’ve motivated or supported others. Prepare examples that highlight your ability to lead a team, provide training, and foster a collaborative environment. This will demonstrate your readiness for the role.
✨Prepare for Technical Questions
Expect questions related to data management and reporting tools like MS Access. Brush up on your technical knowledge and be ready to discuss how you’ve used these tools in previous roles. Providing concrete examples will help you stand out.
✨Emphasise Your Customer Service Passion
The role requires strong customer service skills, so be prepared to discuss how you’ve provided high-quality support in the past. Think of specific instances where you’ve gone above and beyond to assist users, as this will resonate well with the interviewers.
