At a Glance
- Tasks: Be the first point of contact for residents, handling queries and resolving issues.
- Company: Join a supportive team at Sutton Housing Partnership focused on customer experience.
- Benefits: Enjoy generous annual leave, pension contributions, and health cashback plans.
- Other info: Access to learning resources and career development opportunities.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Team player with a proactive attitude and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
About the Role and our Ideal Candidate
Our ideal person will be reactive, able to work in a team environment, have an enquiring mind and able to advocate on behalf of others.
About Us
The Customer Experience Team are the first point of contact by phone, email and in person. We respond to queries, triage and raise Repairs requests, complete admin tasks and seek resolutions on behalf of our residents.
Our Offer To You
Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.
A good work-life balance is important and our key benefits are:
- Membership of the pension scheme where employees contribute between 5.5% and 12%. Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April.
- Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
- Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
- Employee Benefits to include cycle to work scheme and a range of discounts schemes.
- Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, days a year.
- Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.
Customer Experience Specialist - 6 Months Fixed Term Contract in Sutton employer: LONDON BOROUGH OF SUTTON
Sutton Housing Partnership is an exceptional employer that prioritises the well-being and development of its employees. With a strong focus on work-life balance, competitive benefits including generous annual leave, a robust pension scheme, and comprehensive employee support services, SHP fosters a collaborative and rewarding work environment. The commitment to continuous learning and professional growth ensures that every team member can thrive in their role as a Customer Experience Specialist.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - 6 Months Fixed Term Contract in Sutton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like LONDON BOROUGH OF SUTTON.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like LONDON BOROUGH OF SUTTON. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Specialist - 6 Months Fixed Term Contract in Sutton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to LONDON BOROUGH OF SUTTON.
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in LONDON BOROUGH OF SUTTON's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services LONDON BOROUGH OF SUTTON offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
