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- Tasks: Support vulnerable service users with welfare benefits and financial management.
- Company: Join a supportive team within the Shared Finance Service, dedicated to making a difference.
- Benefits: Generous leave, flexible working, and access to learning opportunities.
- Why this job: Make a real impact in people's lives while developing your career in finance.
- Qualifications: Strong communication skills and empathy for vulnerable individuals.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As the Client Finance Officer you will act as a corporate appointee for welfare benefits and also a court appointed deputy for certain vulnerable service users in accordance with Council procedures. Key roles will include working with service users, social workers and support workers to ensure that all service users receive their full benefit entitlement and providing training and guidance to staff on welfare benefits and financial procedures.
You will work closely with the Social workers and where appropriate Housing Finance Rent Recovery Teams to ensure that appointees in owned and managed properties do not accrue rent arrears and are up to date paying any care fees. To act as corporate appointee and court appointed deputy for a caseload of specified vulnerable service users and ensure that all financial arrangements are properly documented and managed. Keep abreast of legislation and guidelines issued by the Department of Work and Pensions, the Department of Health and the Public Guardianship Office, and implement accordingly.
To provide high quality support to service users and staff on welfare benefit and client finance issues. You need to be able to manage your caseload well, get to know your client base and trends in their finances. You will be prioritising key tasks regularly. Be a team player - the team is relatively small so you should be able to be flexible enough to support team colleagues with their work and your line manager with ad hoc tasks where required. Note that there are 2 mandatory office days, you will be required to work from the office every Thursday and also another day as advised by your line manager.
About you
- Ability to communicate clearly and effectively
- Ability to deal with members of the public in a sympathetic and tactful manner, often in a stressful situation.
- Able to prepare & present stats
- Ability to organise and prioritise workload
- Ability to work as part of a small team and be a team player.
- Ability to work with multiple agencies such as Housing Benefits / DWP, to deliver services for customers
- Ability to communicate effectively with customers and understand their needs, often in emotional and sensitive situations.
- Empathy & a good understanding of the issues faced by customers, e.g. vulnerable people
- Good level of IT literacy.
- Must be physically able to visit people in their own homes including properties that can only be accessed by stairs.
About Us
The Shared Finance Service ambition is to add value, inspire success and this role is part of the Shared Finance Service (SFS) team collectively responsible for delivering SFS activities to realise this ambition. The Client Finance Team sits within the Adult Social Care Finance Hub. There are two other teams within this hub. The Client Finance Team comprises of Appointeeship and deputyship functions, and protection of property functions. We currently have 4 staff within this team.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:
- A generous annual leave entitlement of 26-31 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
- Enhanced Maternity, paternity, shared parental, adoption and dependents leave
- Two volunteering days per year
- Flexible Working - Smarter Working Scheme (dependent on the role)
- Adjustable and agile working arrangements using Google Chromebooks
- Learning and development portal offering a range of courses
- Discounts on a range of local shops, restaurants, gyms and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Zip car scheme
- Confidential health & wellbeing and counselling support
Client Finance Officer in Sutton employer: LONDON BOROUGH OF SUTTON
Contact Detail:
LONDON BOROUGH OF SUTTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Finance Officer in Sutton
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and social care sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to client finance roles. Practise your responses, focusing on your ability to empathise with vulnerable service users and manage caseloads effectively.
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you've used technology to improve processes or support clients in previous roles. This will highlight your adaptability and readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Client Finance Officer in Sutton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with welfare benefits and financial procedures. We want to see how your skills align with the role of Client Finance Officer, so don’t hold back on showcasing your relevant experience!
Showcase Your Empathy: Since you'll be working with vulnerable service users, it's crucial to demonstrate your ability to communicate effectively and empathetically. Share examples from your past where you've successfully supported individuals in sensitive situations.
Highlight Teamwork Skills: We’re a small team, so being a team player is key! Mention any experiences where you’ve collaborated with others or supported colleagues in achieving common goals. This will show us that you can adapt and contribute positively to our team dynamic.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Know Your Stuff
Make sure you brush up on welfare benefits and financial procedures relevant to the role. Familiarise yourself with the latest legislation from the Department of Work and Pensions and the Public Guardianship Office. This will show that you're proactive and serious about the position.
✨Show Your Empathy
As a Client Finance Officer, you'll be dealing with vulnerable service users. During the interview, demonstrate your ability to communicate clearly and sympathetically. Share examples of how you've handled sensitive situations in the past to highlight your understanding and empathy.
✨Team Player Vibes
Since the team is small, it's crucial to showcase your teamwork skills. Talk about experiences where you've collaborated effectively with others, especially in stressful situations. Highlight your flexibility and willingness to support colleagues when needed.
✨Organise and Prioritise
The role requires managing a caseload effectively. Be prepared to discuss how you organise and prioritise your workload. You might want to share specific strategies or tools you use to stay on top of tasks, as this will demonstrate your ability to handle the demands of the job.
