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- Tasks: Lead customer resolution efforts and enhance services for residents.
- Company: Local authority in Greater London focused on community improvement.
- Benefits: Competitive salary, pension membership, and a great work-life balance.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in customer resolution and strong stakeholder engagement.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 47276 - 52839 £ per year.
A local authority in Greater London seeks a Customer Resolution and Insight Manager who is experienced and values-driven. You will be responsible for handling complaints, engaging with stakeholders, and improving services for residents. The role demands confident leadership and collaborative work with the Executive Management Team.
The salary range is £47,276 - £52,839 per year, along with excellent employee benefits including pension membership and a good work-life balance.
Resident Insight & Resolution Lead employer: LONDON BOROUGH OF SUTTON
Contact Detail:
LONDON BOROUGH OF SUTTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Insight & Resolution Lead
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in local authorities or have experience in customer resolution. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to stakeholder engagement and complaint handling. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've led a team or improved a process. We want to see how you can bring that experience to the Executive Management Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resident Insight & Resolution Lead
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your relevant experience in handling complaints and engaging with stakeholders. We want to see how you've made a difference in previous roles, so don’t hold back!
Be Values-Driven: Since this role is all about values, reflect on what drives you and how it aligns with our mission. We love candidates who can demonstrate their commitment to improving services for residents.
Leadership Matters: This position requires confident leadership, so share examples of how you've led teams or projects successfully. We’re looking for collaborative leaders who can work well with the Executive Management Team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Know Your Stuff
Make sure you understand the role of a Customer Resolution and Insight Manager inside out. Familiarise yourself with common complaints in local authorities and think about how you would handle them. This will show your potential employer that you're not just interested in the job, but that you’re ready to tackle the challenges head-on.
✨Engage with Stakeholders
Prepare examples of how you've successfully engaged with stakeholders in the past. Think about times when you’ve collaborated with different teams or departments to resolve issues. This will demonstrate your ability to work well with others, which is crucial for this role.
✨Show Leadership Skills
Be ready to discuss your leadership style and provide examples of how you've led teams or projects. Highlight any experience you have in guiding others through difficult situations, as confident leadership is key for this position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the current challenges the local authority faces or how they measure success in resident satisfaction. Asking thoughtful questions shows your genuine interest in the role and helps you assess if it’s the right fit for you.
