At a Glance
- Tasks: Support residents at risk of homelessness and provide guidance on housing options.
- Company: Join a diverse team dedicated to making a positive impact in the community.
- Benefits: Generous leave, flexible working, and discounts on local services.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in providing advice and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role and Our Ideal Candidate
The role aims to sustain and/or resettle Sutton's residents at risk of homelessness within the private sector, to prevent escalation of homeless applications and reduce the number and length of stay of Sutton's homeless households in temporary accommodation.
Residents with uncertain future renting will therefore be best placed to maintain tenancies longer-term.
- Job Responsibilities
- Sustain and/or resettle residents at risk of homelessness within the private sector and reduce the duration of stay in temporary accommodation.
- Provide information, advice and guidance to members of the public on housing options, legislation, benefit entitlement, training and employment opportunities.
- Collect and evaluate relevant information, applying legislation, policies and procedures to make clear, informed and consistent decisions on the appropriate course of action.
- Use motivational interviewing or similar techniques to support individuals through personal change, aiming for outcome‑focused results.
- Build positive relationships with clients and partner agencies, respecting diversity and challenging inequality and poor behaviour.
- Maintain accurate, up‑to‑date case records in I. T. systems and record all information, advice and decisions.
- Identify needs of vulnerable households, refer to other teams or agencies where necessary, and mitigate risks.
- Demonstrate responsibility for personal learning, growth and actions, striving for high achievement and organisational success.
About You (Qualifications)
- Good understanding of housing options, housing legislation, benefit entitlement, training and employment opportunities and the impact of welfare reform legislation.
- Significant experience providing information, advice and guidance to the public in complex environments, with effective written and oral communication skills.
- Experience in motivational interviewing or similar intervention techniques, and a customer‑focused, diplomatic, empathetic attitude.
- Creative and innovative approach to meeting clients’ needs, and ability to motivate and support individuals through personal change.
- Strong ability to build positive relationships, work cooperatively with others, respect diversity and act on feedback.
- Proficiency in maintaining detailed case records in I. T. systems and accurately recording information.
- Ability to recognise vulnerable household needs, refer appropriately, and assess/mitigate risks to clients.
- Demonstrated responsibility for learning and development, achieving high personal performance.
Benefits
- A generous annual leave entitlement of 26‑32 days plus bank holidays (pro‑rata if part‑time).
- Enhanced maternity, paternity, shared parental, adoption and dependants leave.
- Two volunteering days per year.
- Flexible Working—Smarter Working Scheme (dependent on the role).
- Adjustable and agile working arrangements using Google Chromebooks.
- Learning and development portal offering a range of courses.
- Discounts on local shops, restaurants, gyms and leisure centres.
- Interest‑free season ticket loans.
- Local Government Pension Scheme.
- Bicycle loan facilities and cycle‑to‑work scheme.
- Electric vehicle leasing scheme.
- Confidential health & wellbeing and counselling support.
- Additional Information
We are proud to be a diverse and welcoming borough and we strive to create a workforce which reflects the community we serve and to instil a sense of belonging in our staff.
We celebrate and respect differences and appreciate the value of a diverse workforce, therefore we welcome applications from under‑represented groups.
To support our workers and their families we offer a range of family‑friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.
We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role.
As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.
The UK has a points‑based immigration system affecting EU and non‑EU workers and sponsorship requirements.
We advise checking the GOV.
UK website for right‑to‑work guidance.
Sponsorship availability varies and is subject to eligibility requirements and budget limitations.
As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case‑by‑case basis.
Important Information – Criminal Records
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS).
The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children.
It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
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Wellbeing Options Coach in London employer: LONDON BOROUGH OF SUTTON
The London Borough of Sutton is an exceptional employer, offering a supportive work culture that prioritises professional development and community engagement. As a Dance Enrichment Tutor, you will have the opportunity to make a meaningful impact in the lives of learners with special educational needs, while enjoying a collaborative environment that fosters growth and innovation. With a commitment to quality assurance and a vibrant curriculum, you will be part of a team dedicated to enhancing educational outcomes in a diverse and inclusive setting.
