At a Glance
- Tasks: Provide top-notch customer service and support the Skills & Engagement team.
- Company: Join Sutton College, a vibrant educational institution focused on community engagement.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Other info: Dynamic role with a supportive team and potential for career growth.
- Why this job: Be the first point of contact and make a real difference in learners' lives.
- Qualifications: GCSEs in English & Maths; customer service experience is a plus.
The predicted salary is between 29436 - 29856 £ per year.
We are seeking a proactive and highly organised Skills & Engagement Service Administrator to join our Step Ahead team. You will be the first point of contact for members of the public and learners, providing excellent customer service and ensuring enquiries are directed appropriately.
Key Responsibilities
- Deliver outstanding first-line customer service, responding to general public enquiries and signposting effectively.
- Create and maintain accurate, up-to-date records, including sign-up information, enrolment details, attendance, outcomes, and fee collection, using College systems.
- Work collaboratively with College staff across departments to ensure that information provided to clients/learners is current and accurate.
- Ensure College facilities are welcoming and fit for purpose, supporting a positive client experience.
- Assist the Skills & Engagement team in developing strong partnerships with local agencies and stakeholders, enhancing support for individuals engaging with the College.
- Provide overall administrative support to the Step Ahead team.
Qualifications
- Level 2 (GCSE or equivalent) qualifications in English & Mathematics.
- Willing to work towards a Level 1/2 IAG qualification.
Experience
- Experience of dealing effectively with a wide range of internal and external customers, with evidence of providing high quality support and customer service.
- Experience of delivering comprehensive administrative support to a service team.
- Proven substantial experience of the following in order to do the role:
- Experience of working in a post-16 educational or similar organisation.
- Experience of working in a general administrative environment.
Closing Date: 20/07/2026. Interviews will take place on 13/07/2026 (candidates will be interviewed as and when applications come in as this is an urgent fill).
Skills and Engagement Administrator (Sutton College) in London employer: LONDON BOROUGH OF SUTTON
The London Borough of Sutton is an exceptional employer, offering a supportive work culture that prioritises professional development and community engagement. As a Dance Enrichment Tutor, you will have the opportunity to make a meaningful impact in the lives of learners with special educational needs, while enjoying a collaborative environment that fosters growth and innovation. With a commitment to quality assurance and a vibrant curriculum, you will be part of a team dedicated to enhancing educational outcomes in a diverse and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Skills and Engagement Administrator (Sutton College) in London
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like LONDON BOROUGH OF SUTTON just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at LONDON BOROUGH OF SUTTON. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Skills and Engagement Administrator (Sutton College) in London
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Skills and Engagement Administrator (Sutton College) role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At LONDON BOROUGH OF SUTTON, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at LONDON BOROUGH OF SUTTON, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At LONDON BOROUGH OF SUTTON, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
