At a Glance
- Tasks: Lead the web strategy for two councils, driving continuous improvement and user-centric design.
- Company: Join Kingston and Sutton councils, committed to innovation and community engagement.
- Benefits: Enjoy generous leave, flexible working, and a supportive environment for personal growth.
- Other info: Diverse and inclusive workplace with strong support for career development.
- Why this job: Make a real impact on local communities while developing your career in a dynamic setting.
- Qualifications: Proven experience in product management and a passion for user-focused digital services.
The predicted salary is between 49500 - 60500 £ per year.
About The Borough
Joining us, you get to work for not just one high performing London Borough, but two. Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focussed on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies. We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.
There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.
You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.
Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushy Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.
Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.
About The Role And Our Ideal Candidate
The Senior Product Manager for the Web Team works as part of the Digital service to set the strategic direction of travel for each council’s website. In this role you will:
- Own responsibility for the councils’ corporate websites by setting the vision and roadmap, measuring performance, identifying opportunities for change and creating a culture of continuous improvement.
- Lead the continuous improvement of our websites and digital services by setting change initiatives and coordinating the work to achieve your objectives.
- Oversee our Web Team’s internal service desk by prioritising your team’s work and supporting colleagues to uphold our web standards.
- Support and coach the team to apply Product ways of working, learn new skills and continually improve.
About You
Our ideal candidate is an experienced Product Manager skilled at developing compelling strategies across diverse business areas. You have a proven track record of collaborating with content, user, and service designers to improve user journeys through design-led approaches. Additionally, you leverage data and strong analytical skills to drive website performance.
As a leader, you champion user-centric thinking, comfortably challenge established practices, and maintain a broad corporate perspective. Your agile mindset enables you to influence stakeholders, build strong organisational relationships, and navigate complex environments with ease.
Beyond technical expertise, you foster a supportive, inclusive environment by coaching and mentoring team members in their daily work and career growth. You also align with Kingston’s commitment to diversity, community cohesion, and social inclusion, ensuring these values are reflected in our digital services.
About Us
Our mantra here in Digital is people first, technology second. When building good services we start with user needs and design council services to meet them. To do this, we work in multi-disciplinary teams to gather insights, identify pain points and design and deliver solutions. We use data and research insights to know if our solutions are working and continually improve them.
The Web Team has just completed two website migrations to LocalGov Drupal, and we are now looking to build on that. We have a lot of exciting projects in the pipeline including the use of AI on the websites, using our tech to promote council services to drive revenue and also improving how we manage content across our websites. This role will not only be leading the website strategies and projects, but will be supporting and empowering a team to lead best digital practices across two councils.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Benefits
- A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
- Enhanced Maternity, Paternity, shared parental, adoption and dependents leave.
- Three volunteering days per year in Kingston.
- Hybrid working (dependent on the role).
- Flexible and agile working arrangements using Google Chromebooks.
- Learning and development portal offering a range of courses.
- Discounts on a range of local shops, restaurants, gyms and leisure centres.
- Interest free season ticket loans.
- Local Government Pension Scheme.
- Bicycle loan facilities and cycle to work scheme.
- Electric vehicle leasing scheme.
- Confidential health & wellbeing and counselling support.
Additional Information
We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.
To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.
The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case‑by‑case basis.
Important Information - Political Restrictions
This post has been deemed as politically restricted / sensitive and therefore applicants will be required to declare any interests that may be deemed political as part of their application.
Senior Product Manager - Web Team in London employer: LONDON BOROUGH OF SUTTON
The London Borough of Sutton is an exceptional employer, offering a supportive work culture that prioritises professional development and community engagement. As a Dance Enrichment Tutor, you will have the opportunity to make a meaningful impact in the lives of learners with special educational needs, while enjoying a collaborative environment that fosters growth and innovation. With a commitment to quality assurance and a vibrant curriculum, you will be part of a team dedicated to enhancing educational outcomes in a diverse and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager - Web Team in London
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We think you need these skills to ace Senior Product Manager - Web Team in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager - Web Team, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager - Web Team position at LONDON BOROUGH OF SUTTON. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
