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- Tasks: Lead customer resolution efforts and enhance services for local residents.
- Company: A values-driven local authority in Greater London.
- Benefits: Competitive salary, pension membership, and a great work-life balance.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in customer resolution and strong stakeholder engagement.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 47276 - 52839 £ per year.
A local authority in Greater London seeks a Customer Resolution and Insight Manager who is experienced and values-driven. You will be responsible for handling complaints, engaging with stakeholders, and improving services for residents. The role demands confident leadership and collaborative work with the Executive Management Team.
The salary range is £47,276 - £52,839 per year, along with excellent employee benefits including pension membership and a good work-life balance.
Resident Insight & Resolution Lead in London employer: LONDON BOROUGH OF SUTTON
Contact Detail:
LONDON BOROUGH OF SUTTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Insight & Resolution Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in local authorities or have experience in customer resolution. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to stakeholder engagement and complaint handling. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've led a team or improved a process. We want to see how you can bring that experience to the Executive Management Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resident Insight & Resolution Lead in London
Some tips for your application 🫡
Show Your Values: Make sure to highlight your values in your application. We want to see how your personal beliefs align with our mission to improve services for residents. Share examples that showcase your commitment to customer resolution and stakeholder engagement.
Be Specific About Your Experience: When detailing your experience, be specific about your past roles and achievements. We love to see concrete examples of how you've handled complaints or led teams. This helps us understand how you can bring your expertise to our local authority.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Know Your Stuff
Make sure you understand the role of a Customer Resolution and Insight Manager inside out. Familiarise yourself with common complaints in local authorities and think about how you would handle them. This will show your potential employer that you're not just interested in the job, but that you’re ready to tackle the challenges head-on.
✨Showcase Your Leadership Skills
Since the role requires confident leadership, prepare examples from your past experiences where you've successfully led a team or project. Think about how you engaged stakeholders and resolved conflicts. This will help demonstrate your ability to collaborate effectively with the Executive Management Team.
✨Engage with the Community
Research the local authority's current initiatives and community engagement strategies. Be ready to discuss how you can improve services for residents based on your insights. Showing that you care about the community will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to customer resolution or how they measure success in improving services. It shows that you’re genuinely interested in the role and eager to contribute to their mission.
