At a Glance
- Tasks: Lead a team to manage pension benefits and ensure accurate processing for members.
- Company: Collaborative councils in London focused on community and significant projects.
- Benefits: Generous annual leave, flexible working, and professional development opportunities.
- Other info: Diverse and inclusive workplace with a commitment to employee wellbeing.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Expertise in pensions, leadership experience, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Borough
We are a collaboration between the Sutton and Kingston Councils, two high‑performing London boroughs that share many services.
Working across both sites provides a broader learning environment and the opportunity to contribute to significant projects such as the London Cancer Hub, a major housing regeneration programme, and initiatives to tackle the climate emergency.
About the Role and Our Ideal Candidate
The post holder will lead the team responsible for calculating and paying members’ benefits – including retirements, transfers, death grants, refunds and the monthly pensioner payroll – for the Sutton and Kingston Shared Pensions Administration Service.
Qualifications
- Expert knowledge of the Local Government Pension Scheme (LGPS) and relevant legislation.
- Leadership experience in managing, coaching and developing a team to foster a high‑performance culture.
- Experience managing high‑volume workflows, resource planning to prevent backlogs and oversight of payroll or financial controls.
- Strong communication skills, able to translate complex pension information into clear updates for all stakeholders.
- Dispute resolution ability, acting as a technical escalation to resolve complex cases and complaints fairly and objectively.
About Us
The shared pensions administration service delivers the LGPS for both the Sutton and Kingston Pension Funds.
We support around 30,000 members and over 100 scheme employers.
As manager, you will lead the day‑to‑day service to ensure members receive an excellent customer experience, accurate processing, statutory deadline compliance and a well‑supported team.
Our Offer to You
We value talent and provide a supportive, friendly and collaborative environment for career and skill development.
Your ideas will be encouraged and supported by colleagues and a dynamic management team.
Benefits
- Annual leave entitlement of 26‑32 days plus bank holidays (pro‑rata if part‑time).
- Enhanced maternity, paternity, shared parental, adoption and dependants leave.
- Two volunteering days per year.
- Flexible Working – Smarter Working Scheme (role dependent).
- Adjustable and agile working arrangements using Google Chromebooks.
- Learning and development portal offering a range of courses.
- Discounts on local shops, restaurants and leisure facilities.
- Interest‑free season ticket loans.
- Local Government Pension Scheme.
- Bicycle loan facilities and Cycle‑to‑Work scheme.
- Electric vehicle leasing scheme.
- Confidential health & wellbeing and counselling support.
- Additional Information
We are proud to be a diverse and welcoming borough, committed to reflecting the community we serve and to removing barriers for all employees.
We offer a range of family‑friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks.
We are a disability‑confident employer and guarantee interview opportunities for all disabled applicants meeting the minimum criteria.
As an accredited London Living Wage employer, all employees receive the London Living Wage regardless of contract type.
We seek to support all applicants, but notice that sponsorship for non‑EU workers may not be available and will be considered on a case‑by‑case basis.
Political Restrictions
This post is politically restricted/sensitive. Applicants will be required to declare any interests that may be deemed political as part of their application.
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StudySmarter Expert Advice🤫
We think this is how you could land Pensions Manager (Benefits Processing) in London
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We think you need these skills to ace Pensions Manager (Benefits Processing) in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Get to Know Public Sector Values
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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