Head of Major Works Delivery in London

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

About the Role and our Ideal Candidate

You’ll lead the Major Works function, delivery team, ensuring programmes are delivered safely, compliantly and to a high standard, while maintaining a strong focus on resident experience and value for money. This is a role where you’ll need to balance commercial awareness with social purpose managing contractors, controlling budgets and improving services, while keeping residents at the centre of delivery.

Responsibilities

• Leading and developing the Major Works team to deliver a high‑performing, accountable service
• Overseeing delivery of capital programmes (£1m–£5m), ensuring works are completed on time, within budget and to the required quality
• Managing contractors and supply chain partners, ensuring strong commercial control and contract compliance
• Driving resident engagement across major works programmes, ensuring communication is clear and customer experience is prioritised
• Ensuring full compliance with asset management, building safety and CDM regulations
• Owning budget planning, forecasting and financial performance across programmes
• Leading service improvement initiatives to drive efficiency, performance and value for money
• Working closely with senior leadership and internal teams to align delivery with wider organisational objectives

Qualifications Required

• A professional building services qualification, e.g., RICS, CIOB

Essential Requirements

• Solid track record delivering major works programmes in social housing
• Experience managing capital investment in the £1m–£5m range
• Proven leadership teams respond to you, performance follows
• Strong contractor and commercial management
• Good working knowledge of building safety, compliance and CDM
• Budget management and financial reporting experience
• RICS, CIOB or CIH qualification, or actively working towards one

Benefits

• 33 days annual leave, plus statutory holidays
• Local Government Pension Scheme (LGPS), which offers a valuable package of benefits for members and their dependents
• Hybrid working and a modern, flexible working environment
• Simply Health medical cash plan
• Staff Benefit platform via Pluxee
• HOME Award scheme
• Professional Development

This role requires Weekend & evening working hours where required.

The job holder will:

• Ensure all SHP teams work together collaboratively to develop SHP as a learning organisation and embed the culture of performance, safety and excellent customer service with an effective communication strategy at its heart
• Lead the Assets team to achieve SHP’s and the Council’s strategic objectives and deliver outstanding levels of service to both internal and external customers.
• Achieve value for money with a continuous improvement programme which increases performance whilst delivering efficiency savings
• Keep up to date knowledge of the legal and building safety requirements for Assets and a sound understanding of new and emerging technologies and sustainability.
• Have a sound understanding of the challenges facing the housing sector, and the regulatory and legal frameworks to ensure services to residents are compliant.
• Ensure a framework for best practice in management of supplier contracts and supply chain partnering to ensure value for money and has excellent procurement and negotiation skills
• Network with similar organisations and more widely to enable benchmarking and continuous development of the service
• Build strategic partnerships and collaborate with colleagues, the council and strategic partners
• Perform other comparable duties as the Director/Line Manager may require from time to time
• Carry out Customer Experience in accordance with the framework at all times

Important Information - Political Restrictions

This post has been deemed as politically restricted / sensitive and therefore applicants will be required to declare any interests that may be deemed political as part of their application.

EEO Statement

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. We are fully committed to removing barriers and enhancing the diversity of our workforce, celebrating and respecting differences and appreciating the value of having a diverse workforce, therefore we welcome applications from under‑represented groups.