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- Tasks: Lead the resolution of complaints and drive insights to improve service quality.
- Company: Local government organisation dedicated to enhancing resident experiences.
- Benefits: Local Government pension scheme, generous annual leave, and learning opportunities.
- Why this job: Make a real difference in your community by driving fairness and improvement.
- Qualifications: Strong leadership skills and experience in customer service required.
- Other info: Join a supportive team focused on positive outcomes for residents.
The predicted salary is between 36000 - 60000 £ per year.
A local government organization in Greater London seeks an experienced Customer Resolution and Insight Manager. This role involves leading the resolution of complaints and insights to enhance service quality and outcomes for residents. You will work closely with management and external partners, ensuring that complaints drive improvement and fairness.
The ideal candidate will have strong leadership skills and experience in customer service.
Benefits include a Local Government pension scheme, generous annual leave, and investment in learning opportunities.
Customer Insight & Resolution Manager: Drive Fairness in London employer: LONDON BOROUGH OF SUTTON
Contact Detail:
LONDON BOROUGH OF SUTTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight & Resolution Manager: Drive Fairness in London
✨Tip Number 1
Network like a pro! Reach out to people in the local government sector or those who have worked in similar roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer resolution and insights. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams to resolve complaints or improve service quality. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Customer Insight & Resolution Manager: Drive Fairness in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and complaint resolution. We want to see how your skills align with the role of Customer Insight & Resolution Manager.
Showcase Leadership Skills: Since this role requires strong leadership, don’t forget to include examples of how you've led teams or projects in the past. We love seeing how you’ve driven improvements and fairness in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Know Your Stuff
Make sure you understand the role of a Customer Insight & Resolution Manager inside out. Familiarise yourself with common complaints in local government and think about how you would resolve them. This shows that you're not just interested in the job, but that you’re ready to tackle real issues.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or project. Highlight how your leadership contributed to resolving customer complaints or improving service quality. This will demonstrate your capability to drive fairness and enhance outcomes for residents.
✨Understand the Importance of Fairness
Research how fairness plays a role in local government services. Be ready to discuss how you would ensure that all residents feel heard and valued. This will show that you align with the organisation's values and are committed to making a positive impact.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the current challenges the organisation faces in customer resolution or how they measure success in enhancing service quality. This not only shows your interest but also your strategic thinking.
