At a Glance
- Tasks: Lead a team to deliver exceptional housing management services and ensure resident satisfaction.
- Company: Join Sutton Housing Partnership, a leader in council housing management.
- Benefits: Competitive salary, generous annual leave, and a strong pension scheme.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in tenancy management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About The Role And Our Ideal Candidate
Join Our Award‑Winning Housing Management Service. Are you ready to be an operational leader for a C1 (Regulator of Social Housing) organisation? We are seeking a highly motivated and pragmatic Area Housing Manager to lead a team in delivering a customer‑centred Housing Management service on behalf of SHP. You will be critical in ensuring positive outcomes for our residents and upholding SHP’s Home Values in all you do.
Our Ideal Candidate Will Have
- Inspiring Leadership: lead, motivate and inspire a team of frontline Housing Managers, managing their performance to deliver an exceptional customer experience while maximising operational results.
- Operational Excellence: provide essential oversight to ensure all casework is current and compliant with policies, procedures and best practice; take lead responsibility for crucial operational areas and themes (income collection, voids and allocations, anti‑social behaviour, customer engagement and estate management).
- Compliance and Safety oversight: champion SHP’s Health & Safety policies, ensuring homes and estates are safe, well‑maintained places to live.
- Strategic Direction: actively set the direction of the service by developing and delivering operational plans, team objectives and conducting quality, financial and management monitoring to ensure resources are managed within budget.
- Holistic Service provision: deliver a joined‑up service by ensuring partnership working across internal and external stakeholders (repairs, benefit services, social services, safeguarding and estate services) to provide a holistic housing management approach across multi‑tenures.
Essential Skills & Experience
- Proven tenancy and estate management experience, including the ability to handle complex and challenging cases and deliver housing services across varied tenure types.
- Strong understanding of social housing regulation, consumer standards, successful resident engagement outcomes and general housing and landlord regulatory and compliance requirements.
- Exceptional communication and negotiation skills with the ability to influence decision‑makers at all levels, both within and outside the organisation.
- Clear leadership capability with the ability to prioritise effectively and make decisive decisions.
- Ability to work confidently with IT software packages (e.g. Google, Microsoft Word, Excel) and bespoke Housing Management Systems.
Desirable
- Proven record of success in a local authority or Registered Housing Provider.
- Experience of using Google products, as we use Google Workspace throughout our organisation.
About Us
Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day‑to‑day management of housing services to around 6,000 council tenants and 1,500 leaseholders.
Our Offer To You
Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.
Membership of the Local Government Pension Scheme – a career average scheme where employees contribute between 5.5 % and 12 %; Sutton Housing Partnership contribution rate of 18.4 % from 1 April 2025.
Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on
Area Housing Manager in London employer: LONDON BOROUGH OF SUTTON
Sutton Housing Partnership is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As an Area Housing Manager, you will benefit from competitive pay, generous annual leave, and the opportunity to make a meaningful impact in the community by leading a team committed to delivering outstanding housing services. With a focus on operational excellence and compliance, SHP provides a dynamic environment where your leadership skills can thrive, ensuring both personal satisfaction and positive outcomes for our residents.
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We think this is how you could land Area Housing Manager in London
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We think you need these skills to ace Area Housing Manager in London
Some tips for your application 🫡
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Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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