About the Role
This role is an excellent entry point into a career in housing management. You will receive full training, including support to achieve a recognised Housing qualification, while playing a key role in helping the team meet regulatory standards and deliver high‑quality services.
The post holder will deliver a high‑quality housing management service with a strong focus on exceptional customer service and efficient service delivery. As the primary point of contact for residents, you will actively engage with tenants to ensure a responsive and consistently excellent housing management experience. The position requires being in the office four days a week.
Qualifications
We are looking for a proactive, adaptable individual with strong communication and IT skills who is passionate about delivering excellent customer service. You will need a good understanding of housing or tenancy management and be committed to achieving a recognised Housing qualification within two years if not already held. Working collaboratively with residents, colleagues and partner organisations, you will be confident engaging with a range of stakeholders and comfortable working both in the office and at housing surgeries across the borough. A creative, innovative approach to problem‑solving, a solid understanding of housing regulation and consumer standards, and a commitment to continuous learning and professional development are essential.
Benefits
- A generous annual leave entitlement of 25‑32 days, plus bank holidays (pro‑rata if part‑time)
- Enhanced maternity, paternity, shared parental, adoption and dependants leave
- Three volunteering days per year in Kingston
- Hybrid working (dependent on the role)
- Flexible and agile working arrangements using Google Chromebooks
- Learning and development portal with a range of courses
- Discounts on local shops, restaurants, gyms and leisure centres
- Interest‑free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle‑to‑work scheme
- Electric vehicle leasing scheme
- Confidential health & wellbeing and counselling support
Application Process
Apply online and outline the skills, abilities and experience that make you an ideal candidate for this role. Please refer to the requirements in the job profile when completing your application and ensure your CV details are uploaded correctly.
EEO Statement
We are a diverse and welcoming borough and are committed to creating a workforce that reflects the community we serve. We welcome applications from under‑represented groups, offer inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive networks. We are a disability confident employer and will interview all disabled applicants who meet the minimum essential criteria. Our employees receive the London Living Wage and we comply with UK immigration regulations.
Housing Assistant in Kingston upon Thames employer: LONDON BOROUGH OF SUTTON
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