Delivery Team - Saturday and Evening Customer Service Assistant in Kingston upon Thames

Delivery Team - Saturday and Evening Customer Service Assistant

Employer Kingston Council

Location(s) Kingston, Surbiton

Workplace Type On-site Only

Contract Type Permanent

Working Hours Part Time

Grade C

7

Salary Range £28,617 - £29,436

Salary Basis Per annum, pro rata'd to part-time working hours

Leave Entitlement 25 days

Application Deadline 15/09/2026, 23:55

Anticipated Interview Date(s) 19/10/2026

About the Borough Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

About the Role and our Ideal Candidate The Council is committed to delivering the best possible outcomes for its communities. To achieve this, the Council requires employees who can thrive in an agile, networked organisation and support continuous improvement within a constructive organisational culture.

The ideal candidate will enjoy interacting with the public and have an infectious energy and dedication to helping others.

They will be asked to:

• Undertake routine tasks such as shelving, issuing and discharging library material flexibly.
• Promote self-service to customers and assist them in using it.
• Promote and support library activities, including reading and learning opportunities and digital and online resources.
• Cover shifts in other libraries as required.

About Us You will be part of the Residents and Communities team within the Council working within the Library Service. We are in the process of great transformation, working on an exciting programme making the borough a destination place for culture and heritage.

Kingston Library Service is continually transforming. We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners. We are actively looking to help engage, enable and empower our communities, working collaboratively with partners.

It has been acknowledged that culture is critical to health and wellbeing, the local economy and regeneration projects.

We have an activities programme for all ages, which you will play a role in supporting, assisting and promoting.

We are always looking at new ways of working, new technologies to help support our customers and give an efficient service.

Our Offer To You As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

• A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
• Enhanced Maternity, Paternity, shared parental, adoption and dependents leave
• Three volunteering days per year in Kingston
• Hybrid working (dependent on the role)
• Flexible and agile working arrangements using Google Chromebooks
• Learning and development portal offering a range of courses
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest free season ticket loans
• Local Government Pension Scheme
• Bicycle loan facilities and cycle to work scheme
• Electric vehicle leasing scheme
• Confidential health & wellbeing and counselling support

Additional Information We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.