At a Glance
- Tasks: Join our library team to deliver friendly and efficient customer service.
- Company: A vibrant library committed to community engagement and inclusivity.
- Benefits: Generous leave, flexible working, discounts, and professional development opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a positive impact in your community while supporting a love of reading.
- Qualifications: Passion for libraries, strong communication skills, and customer service experience.
The predicted salary is between 30000 - 35000 € per year.
We are looking for an enthusiastic and customer‑focused individual to join our library team and help deliver a friendly, welcoming, and efficient service to our communities. In this role, you will support a range of library events, learning sessions, and community engagement activities while ensuring customers receive excellent support and assistance. You will also help maintain library stock, displays, and presentation standards, as well as use digital tools and self‑service technology to enhance the customer experience. Working closely with colleagues, volunteers, and community partners, you will contribute to continuous improvement across the service.
The ideal candidate is passionate about libraries and the communities they serve, bringing energy, creativity, and a customer‑focused mindset. You enjoy supporting people of all ages and backgrounds, whether helping them navigate digital resources, encouraging a love of reading, or leading engaging events and activities. You are adaptable, friendly, and collaborative, thriving in a team while confidently taking initiative when needed. Strong communication skills and a proactive approach are essential, alongside experience in customer service or community engagement. Experience in library systems, digital inclusion, or running learning sessions is desirable. Above all, you are motivated to make a positive impact and help our libraries remain vibrant, welcoming spaces at the heart of Kingston.
Benefits include:
- A generous annual leave entitlement of 25‑32 days, plus bank holidays (pro‑rata if part‑time working hours apply) depending on service and grade.
- Enhanced maternity, paternity, shared parental, adoption and dependents leave.
- Three volunteering days per year in Kingston.
- Hybrid working (dependent on the role).
- Flexible and agile working arrangements using Google Chromebooks.
- Learning and development portal offering a range of courses.
- Discounts on a range of local shops, restaurants, gyms and leisure centres.
- Interest‑free season ticket loans.
- Local Government Pension Scheme.
- Bicycle loan facilities and cycle‑to‑work scheme.
- Electric vehicle leasing scheme.
- Confidential health & wellbeing and counselling support.
We are a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract. We uphold a strong commitment to diversity, inclusivity and bias‑free recruitment practices, aiming to reflect the community we serve.
Customer Service Officer in Kingston upon Thames employer: LONDON BOROUGH OF SUTTON
Join our vibrant library team in Kingston, where we prioritise a friendly and inclusive work culture that values community engagement and personal growth. As a Customer Service Officer, you'll enjoy generous annual leave, flexible working arrangements, and access to a wealth of learning opportunities, all while making a meaningful impact in the lives of our diverse patrons. With a strong commitment to employee wellbeing and a focus on diversity, we ensure that every team member feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Kingston upon Thames
✨Tip Number 1
Get to know the library and its community! Before your interview, spend some time visiting the library, attending events, and chatting with staff and patrons. This will give you a solid understanding of what makes the library tick and show your genuine interest in the role.
✨Tip Number 2
Show off your customer service skills! Think of specific examples from your past experiences where you went above and beyond for a customer. Whether it was resolving an issue or creating a memorable experience, these stories will highlight your passion for helping others.
✨Tip Number 3
Be ready to discuss digital tools! Since the role involves using digital resources and self-service technology, brush up on any relevant tech skills you have. Be prepared to share how you've used technology to enhance customer experiences in previous roles.
✨Tip Number 4
Apply through our website! We want to see your application come through our platform, as it helps us keep track of all candidates. Plus, it shows you're serious about joining our team and making a positive impact in the community!
We think you need these skills to ace Customer Service Officer in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for libraries and community service right from the start. Share any experiences that highlight your love for helping others and how you’ve engaged with your local community.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service experience and any relevant skills that align with what we’re looking for in a Customer Service Officer.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Know Your Library Stuff
Before the interview, brush up on your knowledge of library services and community engagement. Familiarise yourself with the specific events and activities the library offers, as well as any digital tools they use. This will show your enthusiasm and readiness to contribute.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you helped someone navigate a challenge or made their experience better. This will demonstrate your customer-focused mindset and adaptability.
✨Be Ready to Collaborate
Since teamwork is key in this role, be prepared to discuss how you work with others. Share stories that highlight your collaborative spirit and how you’ve contributed to team success in previous roles. This will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about upcoming library events or how they engage with the community. This shows your genuine interest in the role and helps you understand how you can make a positive impact.
