Housing Manager

As a Housing Manager, you will be required to demonstrate a holistic approach to tenancy management and take ownership of residents’ concerns, providing support and resolution in line with policy and procedure. The successful candidate will have experience of rent recovery, adult & child safeguarding, anti-social behaviour case management, supporting victims of domestic abuse, mutual exchanges and working with residents to support them in making positive lifestyle changes. You will be required to promote inclusion among tenants and help to build stronger communities.

This is a challenging, interesting and engaging role and will require you to demonstrate a commitment and ability to work within and across teams to deliver resident priorities. The right person for this role will be able to demonstrate that they are:

• A skilled professional who is passionate about tenancy management, is committed to supporting residents and works proactively to improve the service we provide to our residents.
• You will have an understanding of housing legislation, welfare reform, and tenancy management as well as delivering resident focussed services.
• You will be required to demonstrate excellent customer service, an ability to effectively problem solve and to offer a professional, caring and customer focused service.

Successful candidates will have access to a wide range of benefits; 28 days annual leave, statutory bank holidays (pro rata), Local Government Pension Scheme, Simply Health staff benefit, modern and flexible working environment, and recognition awards.

You will be passionate about excellent customer service and continuous improvement and an excellent communicator. You will have a proven history of partnership working and networking and you will have the confidence and professionalism to work with people at all levels.

Before applying please refer to the Role Profile and ensure you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined in the role profile. This post is exempt from the Rehabilitation of Offenders Act and, for successful candidates, a comprehensive screening process will be undertaken which will include a DBS Disclosure. Successful candidates will also be required to drive and hold a full UK driving licence.

Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day‑to‑day management of housing services to around 6,000 council tenants and 1,000 leaseholders. We have a team of 17 Housing Managers who have individual patches of around 400 residents each. This is a perfect time to join our Housing Management team. Our focus is on delivering our core landlord services to ensure that we deliver these consistently well. We are committed to investing in our residents and supporting them to access appropriate services to address a range of issues, including health & wellbeing, financial resilience, training and employment.

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems. A good work‑life balance is important and our key benefits are:

• Membership of the pension scheme where employees contribute between 5.5% and 12%. Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April.
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discounts schemes.
• Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year.
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e‑learning modules and instructor‑led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.