At a Glance
- Tasks: Lead the Major Works team to deliver high-quality housing projects and enhance resident experience.
- Company: Friendly organisation in Sutton, focused on community and career development.
- Benefits: 33 days leave, hybrid working, pension scheme, and professional development opportunities.
- Other info: Join a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real difference in residents' lives while advancing your career in a supportive environment.
- Qualifications: Building services qualification and experience in managing major works programmes.
The predicted salary is between 55000 - 65000 £ per year.
With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.
About the Role and our Ideal Candidate
You’ll lead the Major Works function, delivery team, ensuring programmes are delivered safely, compliantly and to a high standard, while maintaining a strong focus on resident experience and value for money. This is a role where you’ll need to balance commercial awareness with social purpose managing contractors, controlling budgets and improving services, while keeping residents at the centre of delivery.
Responsibilities
- Leading and developing the Major Works team to deliver a high‑performing, accountable service
- Overseeing delivery of capital programmes (£1m–£5m), ensuring works are completed on time, within budget and to the required quality
- Managing contractors and supply chain partners, ensuring strong commercial control and contract compliance
- Driving resident engagement across major works programmes, ensuring communication is clear and customer experience is prioritised
- Ensuring full compliance with asset management, building safety and CDM regulations
- Owning budget planning, forecasting and financial performance across programmes
- Leading service improvement initiatives to drive efficiency, performance and value for money
- Working closely with senior leadership and internal teams to align delivery with wider organisational objectives
Qualifications Required
- A professional building services qualification, e.g., RICS, CIOB
Essential Requirements
- Solid track record delivering major works programmes in social housing
- Experience managing capital investment in the £1m–£5m range
- Proven leadership teams respond to you, performance follows
- Strong contractor and commercial management
- Good working knowledge of building safety, compliance and CDM
- Budget management and financial reporting experience
- RICS, CIOB or CIH qualification, or actively working towards one
Benefits
- 33 days annual leave, plus statutory holidays
- Local Government Pension Scheme (LGPS), which offers a valuable package of benefits for members and their dependents
- Hybrid working and a modern, flexible working environment
- Simply Health medical cash plan
- Staff Benefit platform via Pluxee
- Professional Development
This role requires weekend & evening working hours where required. The job holder will:
- Ensure all SHP teams work together collaboratively to develop SHP as a learning organisation and embed the culture of performance, safety and excellent customer service with an effective communication strategy at its heart
- Lead the Assets team to achieve SHP’s and the Council’s strategic objectives and deliver outstanding levels of service to both internal and external customers.
- Achieve value for money with a continuous improvement programme which increases performance whilst delivering efficiency savings
- Keep up to date knowledge of the legal and building safety requirements for Assets and a sound understanding of new and emerging technologies and sustainability.
- Have a sound understanding of the challenges facing the housing sector, and the regulatory and legal frameworks to ensure services to residents are compliant.
- Ensure a framework for best practice in management of supplier contracts and supply chain partnering to ensure value for money and has excellent procurement and negotiation skills
- Network with similar organisations and more widely to enable benchmarking and continuous development of the service
- Build strategic partnerships and collaborate with colleagues, the council and strategic partners
- Perform other comparable duties as the Director/Line Manager may require from time to time
- Carry out Customer Experience in accordance with the framework at all times
Important Information - Political Restrictions
This post has been deemed as politically restricted / sensitive and therefore applicants will be required to declare any interests that may be deemed political as part of their application.
EEO Statement
We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible. We are fully committed to removing barriers and enhancing the diversity of our workforce, celebrating and respecting differences and appreciating the value of having a diverse workforce, therefore we welcome applications from under‑represented groups.
Head of Major Works Delivery employer: LONDON BOROUGH OF SUTTON
At SHP, we pride ourselves on being a supportive and inclusive employer, offering a friendly work environment where you can thrive and develop your career. Located in the heart of Sutton Town Centre with excellent transport links, we provide our employees with generous benefits such as 33 days annual leave, a Local Government Pension Scheme, and opportunities for professional development, all while making a meaningful impact on the lives of residents in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Major Works Delivery
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with major works programmes and budget management. Use specific examples to demonstrate how you've delivered value for money and improved services.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle challenges related to contractor management and resident engagement. Practise your responses so you can confidently show that you’re the right fit for leading the Major Works team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our friendly team at SHP.
We think you need these skills to ace Head of Major Works Delivery
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with our mission to deliver excellent services to residents. A personal touch can make all the difference.
Tailor Your Experience:Make sure to highlight your relevant experience in managing major works programmes and contractor relationships. We’re looking for specific examples that demonstrate your ability to balance commercial awareness with social purpose.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the Head of Major Works Delivery. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Know Your Major Works Inside Out
Before the interview, make sure you have a solid understanding of major works programmes, especially in social housing. Familiarise yourself with the typical challenges and successes in managing projects within the £1m–£5m range. This will help you demonstrate your expertise and show that you're ready to lead the team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where your leadership made a difference in project delivery or team performance. Highlight your ability to motivate and develop others, as this role requires strong leadership to drive a high-performing service.
✨Emphasise Resident Engagement
Since resident experience is a key focus for this role, be ready to discuss how you've previously engaged with residents during major works. Share strategies you've used to ensure clear communication and positive experiences, as well as how you’ve handled any feedback or concerns from residents.
✨Demonstrate Commercial Awareness
Be prepared to talk about your experience with budget management and financial reporting. Discuss how you've balanced commercial objectives with social purpose in previous roles. This will show that you understand the importance of value for money while still prioritising the needs of residents.
