At a Glance
- Tasks: Assist customers with Council Tax and Benefits inquiries in a fast-paced call centre.
- Company: Join the London Borough of Sutton's dynamic customer services team.
- Benefits: Part-time hours, hybrid work options after training, and supportive training provided.
- Why this job: Make a difference in your community while developing valuable communication and numeracy skills.
- Qualifications: Clear communication, confidence on the phone, and ability to work under pressure.
London Borough Of Sutton is seeking a part‑time Revenue and Benefits Advisor to join our busy customer services team. The role involves handling Council Tax and Benefits inquiries in a call‑centre setting, with training provided on Business Rates and Housing Benefits.
Initially based in the office, a hybrid arrangement may be available after training. You will need clear communication, confidence on the phone, numeracy skills and the ability to work under pressure in a target‑driven environment.
#J-18808-LjbffrCouncil Tax & Benefits Advisor – Hybrid (25h) employer: LONDON BOROUGH OF SUTTON
The London Borough of Sutton is an exceptional employer, offering a supportive work culture that prioritises professional development and community engagement. As a Dance Enrichment Tutor, you will have the opportunity to make a meaningful impact in the lives of learners with special educational needs, while enjoying a collaborative environment that fosters growth and innovation. With a commitment to quality assurance and a vibrant curriculum, you will be part of a team dedicated to enhancing educational outcomes in a diverse and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Council Tax & Benefits Advisor – Hybrid (25h)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like LONDON BOROUGH OF SUTTON and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at LONDON BOROUGH OF SUTTON and let us see your personality shine through!
We think you need these skills to ace Council Tax & Benefits Advisor – Hybrid (25h)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and LONDON BOROUGH OF SUTTON.
Get Familiar with Our Brand:Before applying, take some time to learn about LONDON BOROUGH OF SUTTON and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress LONDON BOROUGH OF SUTTON.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which LONDON BOROUGH OF SUTTON will surely appreciate.
