Compliance Performance Officer

With a workforce of two hundred colleagues we're small enough to be friendly and large enough to give you scope to develop and progress your career. We are based in Sutton Town Centre with great transport links in and out of London. Our colleagues work and engage with residents in the borough and wider for our private sector colleagues. At SHP our strength and depth lies primarily in the knowledge, experience and commitment of our colleagues; to deliver excellent services to residents. As a landlord organisation this means enabling families and households to be safe in their homes, sustain their tenancy and lead healthy and rewarding lives.

An independent and detail-oriented professional, you will bring operational autonomy and advanced data mastery to track, reconcile, and report on multi-million-pound work programmes. You will have a proven track record of working within a regulated housing or building services environment, maintaining a firm grasp of the statutory and legal requirements for compliance workstreams. It is desirable for you to possess a qualification in a related M&E, Compliance, or Health & Safety area, along with an understanding and knowledge of asbestos, gas, electric, fire safety, or legionella compliance. You must be passionate about excellent customer service, acting as the primary face of compliance during resident engagement days, site visits, and emergency service outages. You will be an excellent communicator, able to handle challenging conversations, resolve complex safety-related CRM queries from residents and leaseholders, and use high-level influence to persuade non-compliant individuals.

With an understanding of how compliance activities span across multiple functions, you will work closely with Legal, Housing Management, and Asset teams, partnering with Social Services to support vulnerable tenants and resolve tenancy breaches that impede essential safety works. Commercially minded but focused on resident safety, you will execute the end-to-end financial cycle with total rigour, including raising high-volume Purchase Orders and approving invoices in line with financial regulations and internal audit standards. You will possess the agility to simultaneously manage long-term statutory safety cycles alongside immediate, reactive demands such as emergency service outages, strict legal court deadlines, and urgent data requests from regulators, without compromising statutory oversight.

A valid driving licence, access to your own car for business use, and the flexibility to adjust to mobile working and evening/weekend demands as required are essential for this role.

The successful candidate will be responsible for a range of duties including ensuring 100% compliance across the "Big 6" workstreams, executing robust "No Access" procedures, and working alongside legal advisors to prepare witness statements and legal evidence packs for court injunctions. You will act as the critical gatekeeper for compliance data, reconciling vast work programmes against actual site completions and validating the accuracy of safety certifications (such as LGSRs and EICRs) before they are uploaded into the Asset Management System (NEC/Northgate). Meticulously managing the "Golden Thread" of data, you will directly support Compliance Contract Managers by producing performance packs, recording technical minutes, and proactively holding contractors to account for overdue remedial works to prevent statutory failure.

Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems. A good work-life balance is important and our key benefits are:

• Membership of the Local Government Pension Scheme – a career average scheme where employees contribute between 5.5% and 12%. Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April 2025.
• Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
• Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
• Employee Benefits to include cycle to work scheme and a range of discount schemes.
• Employee Assistance Programme – a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year.
• Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and instructor-led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.

Before applying please refer to the job profile and ensure you meet the essential criteria. You will then need to complete the online application form, adding a supporting statement addressing how you meet the criteria outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received; it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. We anonymise all applications received to reduce conscious and unconscious bias, enabling every application to be reviewed on the knowledge, skills and experience shown in your application. Our managers are advised to set up interview panels to be diverse to reduce bias, where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.

We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under‑represented groups. The UK has a points-based immigration system affecting EU and Non‑EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case‑by‑case basis.