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- Tasks: Support vulnerable adults with their finances and assist in project work.
- Company: Join the London Borough of Sutton, a dynamic and ambitious local authority.
- Benefits: Enjoy flexible working, generous leave, and discounts on shopping and leisure activities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong knowledge of welfare benefits and experience in customer-facing roles required.
- Other info: Diversity and inclusion are key values; all backgrounds are encouraged to apply.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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About The Borough
Joining us, you get to work for not just one high performing London Borough, but two.
About The Borough
Joining us, you get to work for not just one high performing London Borough, but two.
Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.
We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.
There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.
You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.
Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.
Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.
About The Role And Our Ideal Candidate
The role sits in our Shared Finance Service Hub in Sutton. It is a hybrid role with a requirement to work from the office at least two days a week, with Thursday being a fixed whole team office day. You will be working in a small team of four people currently. The team carries out essential duties of acting as a corporate appointee and/or deputy for vulnerable adults who lack capacity to manage their own finances. You will have your own caseload of clients and also assist in ad hoc project work and take part in team duty rotas as requested by your line manager. You may need to assist social workers or your team members to visit clients/client sites on an ad hoc basis.
We are looking for someone with strong welfare benefits knowledge who has experience working in a customer facing environment. You will need to have good communication skills and be a team player. Knowledge of the Care Act, Mental Capacity Act.
About Us
The Shared Finance Service ambition is to add value, inspire success and this role is part of the Shared Finance Service (SFS) team collectively responsible for delivering SFS activities to realise this ambition.
The Client Finance Team within the Shared Finance Service comprises of Appointeeship and deputyship functions, and protection of property functions. As the Client Finance Officer you will act as a corporate appointee for welfare benefits for certain vulnerable service users in accordance with Council procedures. Key roles will include working with service users and support workers to ensure that all service users receive their full benefit entitlement and providing training and guidance to staff on welfare benefits and financial procedures. You will work closely with the Care Managers and where appropriate Housing Finance Rent Recovery Teams to ensure that appointees in owned and managed properties do not accrue rent arrears.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across – however big or small – will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working – Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.
Employees have access to a wide range of benefits, some of which include:
- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Flexi-time (Please note, this applies to roles at grades 1-9 only)
- Three volunteering days per year in Sutton or Kingston
- Comprehensive learning and development programme
- Local and national discounts for shopping, eating out and leisure activities
- Interest free season ticket loans
- Local Government Pension Scheme
- Car parking scheme
- Bicycle loan facilities and cycle to work scheme
- Zip car scheme
- Free eye tests and contribution towards glasses
- Confidential wellbeing and counselling support
- Subsidised gym membership
Application Process
Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.
Additional Information
We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve – the key highlights from our recent Equalities Workforce Report can be seen here. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role.
We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda.
The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.
Important Information – Criminal Records
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
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Client Finance Officer employer: LONDON BOROUGH OF SUTTON
Contact Detail:
LONDON BOROUGH OF SUTTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Finance Officer
✨Tip Number 1
Familiarise yourself with the Care Act and Mental Capacity Act, as these are crucial for the Client Finance Officer role. Understanding these laws will not only help you in interviews but also demonstrate your commitment to supporting vulnerable adults.
✨Tip Number 2
Network with current or former employees of Sutton and Kingston councils. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 3
Highlight any experience you have in customer-facing roles, especially those involving welfare benefits. Be prepared to discuss specific examples of how you've helped clients navigate financial processes.
✨Tip Number 4
Research recent initiatives by Sutton and Kingston councils, such as the London Cancer Hub and housing regeneration programmes. Showing knowledge of these projects can set you apart and demonstrate your enthusiasm for contributing to the boroughs' goals.
We think you need these skills to ace Client Finance Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Client Finance Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in finance, welfare benefits, or customer-facing roles. Use specific examples to demonstrate your knowledge of the Care Act and Mental Capacity Act, as these are crucial for this role.
Showcase Communication Skills: Since strong communication skills are essential for this position, provide examples of how you've effectively communicated with clients or team members in past roles. This could include training staff or working collaboratively on projects.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you are specifically interested in working for the London Borough of Sutton and how you can contribute to their goals.
How to prepare for a job interview at LONDON BOROUGH OF SUTTON
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Client Finance Officer. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as working with vulnerable adults and knowledge of welfare benefits.
✨Showcase Your Communication Skills
Since this role involves working closely with service users and support workers, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing environments.
✨Familiarise Yourself with Relevant Legislation
Brush up on the Care Act and Mental Capacity Act, as these are key areas for the position. Being able to discuss these laws and their implications during your interview will show that you're knowledgeable and serious about the role.
✨Emphasise Teamwork and Flexibility
The role requires collaboration within a small team and flexibility in working arrangements. Be ready to share examples of how you've successfully worked in teams and adapted to changing circumstances in previous jobs.
