Sutton Housing Partnership in Sutton Gate is seeking a Customer Resolution and Insight Manager to lead our resident complaints function and drive service improvement through insights. You will act as the primary contact for the Housing Ombudsman, work with EMT and senior leaders, and ensure lessons learned are embedded in service delivery.
A CIH Level 3 Housing qualification is required or being pursued. This hybrid, full-time role offers competitive pay and benefits, with a strong emphasis on
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Hybrid Customer Resolution & Insight Leader in City of London employer: LONDON BOROUGH OF SUTTON
The London Borough of Sutton is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee growth and well-being. With generous leave entitlements, flexible working arrangements, and a commitment to diversity and inclusion, employees can thrive both personally and professionally while contributing to the community's ambitious vision for the future.
