About The Role And Our Ideal Candidate
Area Housing Manager: Join Our Award‑Winning Housing Management Service
Are you ready to be an operational leader for a C1 (Regulator of Social Housing) organisation?
We are seeking a highly motivated and pragmatic Area Housing Manager to lead a team in delivering a customer‑centred Housing Management service on behalf of SHP. You will be critical in ensuring positive outcomes for our residents and upholding SHP’s Home Values in all you do.
Our Ideal Candidate Will Have
- Inspiring Leadership: lead, motivate and inspire a team of frontline Housing Managers, managing their performance to deliver an exceptional customer experience while maximising operational results.
- Operational Excellence: provide essential oversight to ensure all casework is current and compliant with policies, procedures and best practice; take lead responsibility for crucial operational areas and themes (income collection, voids and allocations, anti‑social behaviour, customer engagement and estate management).
- Compliance and Safety oversight: champion SHP’s Health & Safety policies, ensuring homes and estates are safe, well‑maintained places to live.
- Strategic Direction: actively set the direction of the service by developing and delivering operational plans, team objectives and conducting quality, financial and management monitoring to ensure resources are managed within budget.
- Holistic Service provision: deliver a joined‑up service by ensuring partnership working across internal and external stakeholders (repairs, benefit services, social services, safeguarding and estate services) to provide a holistic housing management approach across multi‑tenures.
Essential Skills & Experience
- Proven tenancy and estate management experience, including the ability to handle complex and challenging cases and deliver housing services across varied tenure types.
- Strong understanding of social housing regulation, consumer standards, successful resident engagement outcomes and general housing and landlord regulatory and compliance requirements.
- Exceptional communication and negotiation skills with the ability to influence decision‑makers at all levels, both within and outside the organisation.
- Clear leadership capability with the ability to prioritise effectively and make decisive decisions.
- Ability to work confidently with IT software packages (e.g. Google, Microsoft Word, Excel) and bespoke Housing Management Systems.
Desirable
- Proven record of success in a local authority or Registered Housing Provider.
- Experience of using Google products, as we use Google Workspace throughout our organisation.
About Us
Sutton Housing Partnership manages council housing in Sutton. We are responsible for the day‑to‑day management of housing services to around 6,000 council tenants and 1,500 leaseholders.
Our Offer To You
Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.
- Membership of the Local Government Pension Scheme – a career average scheme where employees contribute between 5.5 % and 12 %; Sutton Housing Partnership contribution rate of 18.4 % from 1 April 2025.
- Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
- Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
- Employee Benefits including cycle‑to‑work scheme and a range of discount schemes.
- Employee Assistance Programme – a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, 365 days a year.
- Investment in your learning and development – My Learning account for every member of staff with access to e‑learning modules and instructor‑led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.
Equal Opportunity and Diversity
We are proud to be a diverse and welcoming organisation and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce – therefore we welcome applications from under‑represented groups.
We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role and ensure that our recruitment and selection process is inclusive and accessible.
Important Information – Criminal Records
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The DBS helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
The UK has a points‑based immigration system affecting EU and non‑EU workers and sponsorship requirements. We advise checking the GOV.UK website for right‑to‑work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case‑by‑case basis.
