At a Glance
- Tasks: Process permit applications and support local residents in Richmond and Wandsworth.
- Company: Join a dynamic team within the Richmond & Wandsworth Better Service Partnership.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Inclusive workplace committed to diversity and employee welfare.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in customer service and data entry is essential.
The predicted salary is between 30225 - 42888 £ per year.
Salary: 30,225 - 42,888 per annum
Job Introduction
Permanent Fulltime (36 hours per week)
Location: Twickenham
Other essential information: Some home working may be offered on completion of training and subject to performance.
Are you looking for your next opportunity to be impactful in the lives of the local residents for both Richmond and Wandsworth Councils? We are looking for an enthusiastic and flexible member of staff who will be responsible for processing applications for the Permit Team in accordance with local Policies for both boroughs. The post is based in the Parking Service, which is located in the Finance Directorate and is part of a team reporting directly to the Parking Permits Team Leader and Permits and Supported Travel Manager.
About the role
The London Boroughs of Richmond Upon Thames and Wandsworth present a unique opportunity to be part of a team who work together in a better service partnership across both boroughs. You will provide assistance with processing an array of applications ranging from resident, visitor and business permits within agreed turnaround times, whilst protecting the integrity of the scheme. Ideally you will display an adaptable attitude and should have experience of processing and data entry as well as experience of customer service in all forms of contact: telephone, writing and face to face.
Essential Qualifications, Skills and Experience
- Knowledge of parking permit schemes
- Effective communication skills, both orally and written
- Basic knowledge of and ability to use standard IT packages
- The ability to demonstrate attention to detail
- Ability to organize and prioritise own workload, within defined requirements for the role
Closing Date: Sunday 06th September 2026
Shortlisting Date: W/C 14th September 2026
Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Permits Officer - Twickenham employer: London Borough of Richmond upon Thames
Richmond & Wandsworth Better Service Partnership is an excellent employer, offering a supportive and inclusive work environment in Wandsworth. With a commitment to employee growth through training opportunities and a generous benefits package including 40 days of annual leave and flexible working arrangements, we prioritise the well-being and development of our staff. Join us to be part of a team that values diversity and strives for excellence in service delivery.
Contact Details:
London Borough of Richmond upon Thames Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Permits Officer - Twickenham
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We think you need these skills to ace Permits Officer - Twickenham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at London Borough of Richmond upon Thames
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Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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