Digital Engagement Support Officer - Twickenham, Greater London

Salary: £37,602

Job Introduction

Digital Engagement Support Officer - 24 Month Fixed Term - £37,602 - 36 Hours - Twickenham/Wandsworth plus remote working

Are you passionate about digital communication and community engagement? Do you want to help improve how local people interact with their council and influence decisions that affect their lives? An exciting opportunity has arisen for a Digital Engagement Support Officer to join the Consultation Team at the London Boroughs of Richmond and Wandsworth, supporting a busy and dynamic digital engagement function.

The team works across both councils, delivering public consultation and engagement projects, analysing feedback, and using data to provide insight to officers and councillors. This work is vital to help the councils understand what matters most to our communities and make informed decisions about services.

About the role

As a Digital Engagement Support Officer, you’ll help manage the councils’ online engagement platforms, build and maintain public-facing sites, and create engaging digital content. You’ll also support data collection and analysis, contributing to reports that inform decision-making and improve services. You’ll be based in the corporate Consultation team and work closely with colleagues across the organisation, including Communications and Community Engagement teams, to increase participation and ensure our digital engagement is inclusive, accessible, and impactful. The role is full-time, Monday to Friday, on a hybrid working basis.

Key responsibilities:

• Digital content design
• Create and schedule digital content and news updates
• Support the creation of questionnaires and interactive maps
• Ensure content follows brand guidelines and accessibility standards
• Monitor trends and best practices in digital engagement

Communication and engagement

• Keep engagement sites up to date with accessible and engaging content
• Support internal communications and stakeholder relationships
• Act as a point of contact for queries and liaise with software providers
• Help promote engagement activities to a range of audiences

Analytics and performance monitoring

• Assist with data collection and organisation
• Help prepare reports and visual summaries
• Contribute to ‘You Said, We Did’ reports
• Monitor engagement metrics and identify areas for improvement

To be shortlisted for interview, your CV should demonstrate:

Essential skills and experience:

• Experience in a digital or communications role, including content creation
• Strong written and verbal communication skills
• Proficiency with tools such as Canva, survey platforms, dashboards—or a willingness to learn
• Good organisational skills and ability to manage multiple tasks
• A collaborative approach and attention to detail

Desirable:

• Experience working in a public sector or political environment
• Aware of Richmond and Wandsworth’s communities
• Understanding of GDPR, copyright, and digital accessibility standards

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.