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- Tasks: Support tenants with rent accounts and payment options through first-line telephone assistance.
- Company: Local council in Greater London focused on community support.
- Benefits: Competitive salary, flexible benefits, and a supportive work environment.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and knowledge of housing benefits preferred.
- Other info: Permanent, full-time role with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A local council in Greater London is seeking a Revenue Services Support Officer to support the rent collection team. The successful candidate will provide first-line telephone support, assisting tenants with their rent accounts and payment options.
Strong communication and customer service skills are crucial, along with knowledge of housing benefits and ability to manage difficult conversations.
This is a permanent, full-time position offering competitive annual salary and various employee benefits.
Tenant Support & Rent Arrears Advisor - Flexible Benefits employer: London Borough of Richmond Upon Thames
Contact Detail:
London Borough of Richmond Upon Thames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Support & Rent Arrears Advisor - Flexible Benefits
✨Tip Number 1
Get to know the company! Research the local council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in supporting their mission.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing difficult conversations with a friend or family member. This will help you feel more confident when handling tenant queries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the rent collection team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Tenant Support & Rent Arrears Advisor - Flexible Benefits
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenant Support & Rent Arrears Advisor role. Highlight your relevant experience in customer service and any knowledge of housing benefits, as this will show us you’re a great fit for the team.
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate how you've successfully handled difficult conversations in the past. We want to see examples that showcase your ability to empathise and resolve issues effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key skills and experiences stand out. We appreciate straightforwardness, so don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and efficiently. Plus, it’s super easy to do! Just follow the prompts and we’ll take it from there.
How to prepare for a job interview at London Borough of Richmond Upon Thames
✨Know Your Stuff
Make sure you brush up on housing benefits and rent collection processes. Familiarise yourself with common tenant issues and payment options so you can speak confidently about them during the interview.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider role-playing difficult conversations with a friend to demonstrate your ability to handle challenging situations with empathy and professionalism.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved conflicts. Be ready to share these stories, as they will showcase your skills in managing difficult conversations effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the team. Inquire about the challenges the rent collection team faces or how success is measured in this position to demonstrate your enthusiasm and forward-thinking approach.