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- Tasks: Deliver first-class service to homeless families in temporary accommodation.
- Company: Join a supportive team at Richmond & Wandsworth Better Service Partnership.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, customer service, and organisational skills required.
- Other info: Inclusive workplace committed to equality and diversity.
The predicted salary is between 38976 - 47229 £ per year.
Can you deliver first class service for our homeless families living in temporary accommodation? The Property Management Team are responsible for ensuring that for those living in temporary accommodation, the properties are suitable and well maintained. Repair issues must be dealt with promptly with a particular emphasis on ensuring that properties are free of damp and mould.
You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. Supporting people when they are most in need whilst having the ability to build a good rapport with service users as well as private landlords, repairs teams and service providers. You will need to proactively seek solutions to issues raised often whilst on site or in the office. These include neighbour disputes, repairs, safety and suitability issues as the needs of our families may change.
You need to be organised and have the skills to effectively manage cases, together with balancing the needs of the service user. You will also be responsible for undertaking health and safety inspections and ensuring that the internal property and its surrounds are safe for the residents. Resilience is key as some of those in need of our services are often vulnerable or in a situation where things are out of their control. This can be an extremely difficult period for those involved so the ability to focus on supporting them through this period is essential.
About The Role
- Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it.
- Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role.
- Basic knowledge of property management: You will need to understand the basics of health and safety and homeless procedure, however support will be given to candidates to build on this knowledge and on the job learning will take place.
- Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service.
- Stakeholder relationships: Working with a diverse client group you will need to build professional relationships with stakeholders such as private landlords and other services in the wider Housing and Council departments such as repairs and maintenance.
- Empathy and listening: At times service users may be struggling and it is important that you recognise this when dealing with service users.
Qualifications, Skills And Experience
- Ability to work independently, motivated and put people first
- Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
If you are passionate about making a positive impact on Richmond and Wandsworth’s ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity.
Indicative Recruitment Timeline
- Closing Date: Thursday 26th February 2026
- Shortlisting Date: W/C 02nd March 2026
- Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Property Management Officer employer: London Borough of Richmond Upon Thames
Contact Detail:
London Borough of Richmond Upon Thames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Richmond & Wandsworth Better Service Partnership. Understanding their values and how they support vulnerable communities will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting families in need, think of examples from your past experiences where you've shown empathy and problem-solving. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage multiple cases or tasks at once. You might want to bring up any tools or methods you use to stay organised, as this will highlight your proactive approach to case management.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or challenges faced in the role. This shows your enthusiasm and helps you gauge if the job is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Property Management Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a positive impact on the lives of those in temporary accommodation.
Be Clear and Concise: Make sure your written communication is clear and to the point. Use simple language and avoid jargon. This will help us understand your thoughts and ideas easily, especially when it comes to your experience in property management.
Highlight Your Customer Service Skills: Since this role involves working with vulnerable service users, emphasise your customer service skills. Share examples of how you've supported people in challenging situations and how you maintained professionalism throughout.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at London Borough of Richmond Upon Thames
✨Know Your Stuff
Make sure you brush up on the basics of property management and health and safety regulations. Familiarise yourself with common issues faced in temporary accommodation, like damp and mould, so you can speak confidently about how to address these challenges.
✨Showcase Your Empathy
During the interview, highlight your ability to connect with vulnerable service users. Share examples of how you've supported individuals in challenging situations, demonstrating your listening skills and calm approach.
✨Be Organised and Proactive
Prepare to discuss how you manage cases effectively. Bring examples of how you've prioritised tasks and ensured timely communication in previous roles. This will show that you can handle the fast-paced environment of property management.
✨Build Rapport with Stakeholders
Talk about your experience in building professional relationships with various stakeholders, such as landlords and service providers. Emphasise your communication skills and how you adapt your approach to different audiences.
