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For Companies At a Glance
- Tasks: Lead community engagement and support volunteers to make a real difference in local neighbourhoods.
- Company: Join Richmond Council’s Community Engagement Team and shape local voices.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Dynamic role with opportunities for personal growth and making meaningful connections.
- Why this job: Make a tangible impact in your community while developing valuable skills.
- Qualifications: Experience in community engagement and strong communication skills are essential.
The predicted salary is between 35391 - 42888 £ per year.
Salary: £35,391 - £42,888
Job Introduction
This is an exciting opportunity to join Richmond Council’s Community Engagement Team and play a central role in shaping how residents across the London Borough of Richmond have their voices heard and acted upon.
As Community Ambassador Project Officer, you will lead and develop the unique and high-profile Richmond Community Ambassador Programme, working closely with a dedicated group of volunteers who live in social housing across the borough to influence decisions, improve standards in their neighbourhoods, and build strong relationships between residents, Housing Associations, and the Council.
In this role, you will:
- Support residents to represent their communities with confidence
- Deliver real, visible improvements that matter to local people
- Support the Council’s ambition to be open, inclusive, and community-led
About the role
No two days in this role are the same. You’ll work at the heart of the community, supporting a network of passionate volunteer Community Ambassadors and bringing together residents, housing associations, councillors and council teams.
You’ll be:
- Supporting and coordinating Community Ambassadors, acting as their main point of contact
- Recruiting, onboarding and training new volunteers
- Arranging estate inspections and helping to follow up on repairs and improvements
- Organising forums, workshops and partnership meetings
- Working closely with housing providers to resolve issues and share learning
- Getting out into the community to promote the programme and reach new voices
- Tracking impact and outcomes, and sharing success stories
Essential Qualifications, Skills and Experience
We welcome applicants with different backgrounds, skills, and experience to apply - what matters most is your ability to connect with people and make things happen.
You’ll need:
- Experience of community engagement, resident involvement or customer‑focused work
- Confidence working with a range of stakeholders including residents and partner organisations
- An understanding of social housing and the issues affecting tenants
- Experience of, or interest in, working within local government or the public sector
- Strong communication skills, with the ability to explain issues clearly and sensitively
- Excellent organisational skills and the ability to juggle multiple priorities
- A proactive, solutions‑focused mindset and a commitment to equality and inclusion
- Good IT skills, including using databases and digital tools
Secondment
All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.
Closing Date: 17th May 2026
Shortlisting Date: 18th May 2026
Interview Date: W/C 25th May 2026
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Community Ambassador Project Officer - Twickenham, Greater London in Middlesex employer: London Borough of Richmond Upon Thames
Contact Detail:
London Borough of Richmond Upon Thames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Ambassador Project Officer - Twickenham, Greater London in Middlesex
✨Tip Number 1
Get to know the community! Spend some time in Twickenham, chat with locals, and understand their needs. This will not only help you connect better during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of Richmond Council on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the Community Ambassador Programme.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various community engagement scenarios. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and resources to help you ace the process. Don’t miss out!
We think you need these skills to ace Community Ambassador Project Officer - Twickenham, Greater London in Middlesex
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you and how you connect with the community. Share your experiences and what makes you passionate about this role.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on community engagement and how you've made a difference in similar roles. This will show us that you're the perfect fit for our team!
Showcase Your Communication Skills: Since this role involves working with various stakeholders, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and provide examples of how you've effectively communicated in past roles.
Apply Early!: Don’t wait until the last minute to submit your application. We may close the vacancy early if we receive enough applications, so get yours in as soon as possible through our website to avoid disappointment!
How to prepare for a job interview at London Borough of Richmond Upon Thames
✨Know Your Community
Before the interview, take some time to research the local community in Twickenham. Understand the key issues residents face and think about how you can contribute to improving their lives. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Community Ambassador Project Officer, strong communication is key. Prepare examples of how you've effectively communicated with diverse groups in the past. Be ready to demonstrate your ability to explain complex issues clearly and sensitively during the interview.
✨Highlight Your Organisational Skills
This role involves juggling multiple priorities, so be prepared to discuss your organisational skills. Share specific instances where you've successfully managed projects or events, especially those involving community engagement or volunteer coordination.
✨Emphasise Your Solutions-Focused Mindset
The council is looking for someone proactive and solutions-oriented. Think of challenges you've faced in previous roles and how you overcame them. Presenting yourself as someone who can find creative solutions will resonate well with the interviewers.