Trainee Business Administrator in London

£27,781 - £31,575 Fixed Term Until 30/03/2029 Full Time 100 Falcon Road, SW11 2LH

Other essential information: Office‑based role, suitable for candidates at the start of their administrative career. Training provided, including access to an NVQ Level 3 programme (subject to eligibility).

Objective of the Role

This role is designed to support you in developing strong administrative, organisational, and customer service skills while contributing to the effective delivery of Work Match services. Work Match, Richmond and Wandsworth Council’s jobs and skills brokerage, supports residents to access employment and training opportunities across the borough. As a Trainee Business Administrator, you will play an important role in ensuring residents receive a welcoming, efficient, and professional service.

You will work within a small team providing front‑of‑house and referral support. Your role will involve registering residents, maintaining accurate personal information, and supporting administrative tasks linked to recruitment activity. Through your work, you will help ensure residents are well supported to access job opportunities and skills development.

This is a valuable opportunity for someone at the beginning of their administrative career who is keen to learn, develop new skills, and gain experience in a busy, customer‑focused environment. You will be supported to build your confidence, knowledge, and experience to support future career progression.

You will be required to work flexibly within the team, providing support across all areas of Work Match. You should be comfortable managing your own workload, prioritising tasks on a daily basis, and working accurately with attention to detail. Strong IT skills, including good working knowledge of Microsoft Office applications, are essential.

About The Role

This role provides comprehensive administrative, customer‑facing, and data management support to help ensure the effective delivery of services across the organisation.

Key Aspects Of The Role Include

• Providing a professional front‑of‑house service and responding to resident enquiries
• Managing referrals, including registering residents and maintaining accurate records
• Supporting recruitment‑related administrative processes
• Handling sensitive and confidential information appropriately
• Maintaining accurate data across systems and spreadsheets

You will need to be organised, willing to learn, and able to manage multiple tasks in a fast‑paced environment while maintaining accuracy and professionalism. Good communication skills are essential, along with the ability to provide a helpful and positive customer service experience.

A basic understanding of administrative processes is required, including record keeping and the use of office systems. Knowledge of data protection and confidentiality is important, as is a willingness to learn CRM systems and other relevant software. You should be adaptable, able to respond to changing priorities, and work well with colleagues and external partners.

Essential Qualifications, Skills And Experience

• Minimum of four GCSEs or equivalent, including grades A–D in Maths and English Language (or equivalent)
• Competent user of computer software packages, in particular Microsoft Office, at an intermediate level
• Ability to meet training provider requirements for access to an NVQ Level 3 programme

We are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave.