At a Glance
- Tasks: Deliver first-class service to homeless families in temporary accommodation and manage property issues.
- Company: Join a supportive team dedicated to improving lives in Richmond and Wandsworth.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Be part of an inclusive workplace that values diversity and promotes positive contributions.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Strong communication, customer service skills, and a proactive approach are essential.
The predicted salary is between 38976 - 47229 £ per year.
Salary: 38,976 - 47,229 per annum
Permanent - Full Time (36 hours)
Location: Putney Bridge Road
Can you deliver first class service for our homeless families living in temporary accommodation? The Property Management Team are responsible for ensuring that for those living in temporary accommodation, the properties are suitable and well maintained. Repair issues must be dealt with promptly with a particular emphasis on ensuring that properties are free of damp and mould.
You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. Supporting people when they are most in need whilst having the ability to build a good rapport with service users as well as private landlords, repairs teams and service providers. You will need to proactively seek solutions to issues raised often whilst on site or in the office. These include neighbour disputes, repairs, safety and suitability issues as the needs of our families may change.
You need to be organised and have the skills to effectively manage cases, together with balancing the needs of the service user. You will also be responsible for undertaking health and safety inspections and ensuring that the internal property and its surrounds are safe for the residents. Resilience is key as some of those in need of our services are often vulnerable or in a situation where things are out of their control. This can be an extremely difficult period for those involved so the ability to focus on supporting them through this period is essential.
About The Role
- Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it.
- Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role.
- Basic knowledge of property management: You will need to understand the basics of health and safety and homeless procedure, however support will be given to candidates to build on this knowledge and on the job learning will take place.
- Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service.
- Stakeholder relationships: Working with a diverse client group you will need to build professional relationships with stakeholders such as private landlords and other services in the wider Housing and Council departments such as repairs and maintenance.
- Empathy and listening: At times service users may be struggling and it is important that you recognise this when dealing with service users.
Essential Qualifications, Skills and Experience
- Ability to work independently, motivated and put people first
- Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
If you are passionate about making a positive impact on Richmond and Wandsworth's ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity.
Indicative Recruitment Timeline
- Closing Date: Sunday 14th June 2026
- Shortlisting Date: W/C 15th June 2026
- Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Property Management Officer - Wandsworth, London employer: London Borough of Richmond Upon Thames
As a Property Management Officer with Richmond & Wandsworth Better Service Partnership, you will join a dedicated team committed to delivering exceptional service to vulnerable families in temporary accommodation. Our inclusive work culture prioritises employee well-being and professional growth, offering generous benefits such as 40 days of annual leave, flexible working arrangements, and a robust pension plan, all within the vibrant community of Wandsworth, London. Here, you will have the opportunity to make a meaningful impact while developing your skills in a supportive environment.
Contact Details:
London Borough of Richmond Upon Thames Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Officer - Wandsworth, London
✨Tip Number 1
Get to know the company! Research Richmond & Wandsworth Better Service Partnership and understand their values. This will help you tailor your responses during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with vulnerable service users, being able to listen and respond empathetically is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've effectively managed cases or projects in the past. Being proactive and organised is crucial for this role, so make sure you highlight these abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team and ready to take the next step in your career.
We think you need these skills to ace Property Management Officer - Wandsworth, London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping vulnerable families shine through. We want to see that you genuinely care about making a positive impact in the community.
Be Clear and Concise:Make sure your writing is clear and to the point. Use simple language and avoid jargon. We need to know you can communicate effectively, especially when dealing with service users and stakeholders.
Highlight Relevant Experience:Don’t forget to mention any previous experience in property management or customer service. We’re looking for candidates who can hit the ground running, so show us how your background aligns with the role.
Proofread Your Application:Before hitting send, take a moment to proofread your application. Typos and grammatical errors can distract from your message. We want to see your attention to detail, so make sure everything is polished!
How to prepare for a job interview at London Borough of Richmond Upon Thames
✨Know Your Stuff
Make sure you brush up on the basics of property management, especially health and safety regulations. Familiarise yourself with common issues like damp and mould, as well as how to handle neighbour disputes. This knowledge will show that you're proactive and ready to tackle the challenges of the role.
✨Showcase Your Empathy
Since you'll be working with vulnerable service users, it's crucial to demonstrate your ability to listen and support them. Prepare examples from your past experiences where you've shown empathy and understanding, especially in challenging situations. This will highlight your customer service skills and your commitment to putting people first.
✨Communication is Key
Practice your written and verbal communication skills before the interview. You might be asked to explain how you'd document a case or communicate with stakeholders. Being clear and concise in your responses will reflect your ability to maintain accurate records and build professional relationships.
✨Be Organised and Proactive
Think about how you manage your time and cases effectively. Be ready to discuss your organisational strategies and how you prioritise tasks. Showing that you can take ownership of your responsibilities and deliver excellent service will set you apart from other candidates.
