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- Tasks: Support clients in finding affordable housing and prevent homelessness.
- Company: Join a dedicated team making a real difference in the housing sector.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Why this job: Make a positive impact on people's lives while developing your career.
- Qualifications: Experience in housing, strong communication skills, and knowledge of Universal Credit required.
- Other info: Inclusive workplace committed to equality and diversity.
The predicted salary is between 33900 - 42200 £ per year.
Salary: £38,976 - £47,229 per annum (starting salary dependent on experience)
One Permanent and One Fixed Term - Full Time (36 Hours)
Location: 2nd Floor Bridas House, 90 Putney Bridge Road, London, SW18 1HR
Other essential information: Driving license desirable
Our Procurement & Letting Solutions Team is split into two teams. While we operate as a unified team, our functions are divided into two key areas: Procurement and Lettings. This role is for lettings not procurement.
Your primary focus will be to support clients in preventing and relieving homelessness by identifying and securing housing opportunities in the private sector, ensuring clients are matched with affordable private lettings. In addition to addressing homelessness, you will play a pivotal role in reducing the costs associated with Temporary Accommodation by facilitating the transition of households into stable, long-term housing solutions within the private sector.
This role requires building and nurturing strong relationships with clients, landlords, agents, and colleagues to optimise housing placements both within and outside of the borough. You will also contribute to strategic initiatives aimed at reducing the reliance on Temporary Accommodation, actively participating in key projects aligned with our Temporary Accommodation Reduction strategy.
About the role
This role offers the opportunity to collaborate closely with caseworkers to assess clients who have been identified as suitable candidates for private sector housing. You will be responsible for providing an exceptional customer experience by evaluating clients’ needs and ensuring their suitability for available housing options. Your responsibilities will include assessing affordability, addressing specific needs, and supporting vulnerable clients with additional requirements. You will receive comprehensive training and ongoing support to ensure your success in this role.
We are seeking an experienced and highly motivated individual who excels in organisation, negotiation, and communication. The ideal candidate will possess strong administrative capabilities, a deep understanding of Universal Credit, and experience in financial assessments. Experience in delivering tenancy sustainment services within a Local Authority setting is essential, along with a proven track record of achieving positive outcomes and managing complex tasks. This role is based in Wandsworth, with the expectation to work across both boroughs and occasionally from the Richmond office as required.
Essential Qualifications, Skills, and Experience
We are seeking a dedicated and experienced housing professional with a proven background in working within a local authority setting and placing tenants into the private sector. The ideal candidate will demonstrate strong communication and negotiation skills and share our passion, commitment, and enthusiasm for the housing sector.
- Comprehensive Knowledge of Universal Credit: Possess a deep understanding of Universal Credit and its application in housing.
- Tenancy Sustainment and Financial Solutions: Demonstrated experience in sustaining tenancies and identifying alternative financial solutions for tenants.
- Strong Communication and Negotiation Skills: Exceptional ability to communicate effectively with tenants, landlords, and colleagues, with strong negotiation skills.
- Target Achievement: Proven ability to meet personal targets that contribute to the overall success and efficiency of the team.
- Expert Advice on Legislation: Capable of advising landlords in accordance with current housing legislation and regulations.
- Effective Communication with Diverse Stakeholders: Ability to communicate clearly and professionally with a broad range of individuals, including tenants, landlords, and external partners.
- Knowledge of the Homelessness Reduction Act 2017: Familiarity with the Homelessness Reduction Act 2017, particularly regarding the suitability of accommodation and its implications.
- Exceptional Customer Service and Mediation Skills: Proven ability to deliver excellent customer service, including mediating and resolving challenges effectively.
- Property Health and Safety Knowledge: A solid understanding of property health and safety regulations to ensure compliance and tenant safety.
We invite individuals who are driven, resourceful, and eager to make a positive impact within the housing sector to apply.
Indicative Recruitment Timeline
Closing Date: Sunday 15th February 2026
Shortlisting Date: Week commencing 16th February 2026
Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Procurement and Lettings Solutions Officer - London, Wandsworth employer: London Borough of Richmond Upon Thames
Contact Detail:
London Borough of Richmond Upon Thames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Procurement and Lettings Solutions Officer - London, Wandsworth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or colleagues, have a quick introduction ready that highlights your experience in lettings and your passion for helping clients. Keep it concise but impactful!
✨Tip Number 3
Show off your skills! If you’ve got experience with Universal Credit or tenancy sustainment, make sure to mention it in conversations. Bring up specific examples of how you’ve helped clients in the past – it’ll make you stand out!
✨Tip Number 4
Apply through our website! We’re all about making the application process smooth and easy. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of being noticed by our hiring team.
We think you need these skills to ace Procurement and Lettings Solutions Officer - London, Wandsworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Procurement and Lettings Solutions Officer. We want to see how you can contribute to preventing homelessness and securing housing opportunities!
Showcase Your Skills: Don’t forget to emphasise your strong communication, negotiation, and organisational skills. These are key for this role, so give us examples of how you've used them in past experiences!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of your qualifications and motivations.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and helps us keep track of all applications efficiently!
How to prepare for a job interview at London Borough of Richmond Upon Thames
✨Know Your Stuff on Universal Credit
Make sure you brush up on your knowledge of Universal Credit and how it impacts housing. Be ready to discuss its application in real-life scenarios, as this will show your understanding of the role's requirements.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication and negotiation skills. Think about times when you've successfully mediated between clients and landlords or resolved conflicts, as these experiences will resonate well with the interviewers.
✨Demonstrate Your Customer Service Expertise
Be ready to talk about your approach to delivering exceptional customer service. Share specific instances where you've gone above and beyond to support clients, especially those with additional needs, as this aligns perfectly with the role's focus.
✨Familiarise Yourself with Relevant Legislation
Brush up on the Homelessness Reduction Act 2017 and other relevant housing legislation. Being able to discuss how these laws impact your work will demonstrate your expertise and commitment to the housing sector.
