At a Glance
- Tasks: Provide accurate pension calculations and engage with members and employers.
- Company: Join a forward-thinking team in Wandsworth focused on continuous improvement.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong numeracy, attention to detail, and excellent communication skills required.
The predicted salary is between 37602 - 45564 £ per year.
An exciting opportunity has arisen to work as a Pension Officer. If you are looking for a challenge or change of role and have proven attention to detail, are customer focused, numerate and have a track record of producing accurate work this may be the role for you.
In this role, you will provide accurate calculations. You will engage with scheme members and employers in person, by telephone, email and letter. Your contribution to our team will help to provide a first class service to members. This is a very exciting phase for our service as we transform through expanding our staffing resources, greater use of automation and emphasis on people development. We are focused on continuous improvement and devising ever better ways of working, so you will thrive with us if you are keen to contribute your ideas on how to develop the service.
About the role: The Pensions Shared Service, based in Wandsworth, runs the administration of the Local Government Pension Scheme (LGPS) for five London boroughs: Camden, Merton, Richmond, Waltham Forest and Wandsworth. We are seeking a proactive and detail-driven professional who can combine technical accuracy with excellent communication skills. The ideal candidate will be comfortable working with complex data, managing payroll processes, and supporting projects that improve service delivery.
Essential Qualifications, Skills and Experience:
- Highly numerate, with the proven ability to incorporate complex rules into calculations
- Able to determine your own work priorities and manage conflicting demands appropriately
- Able to recognise when a process or policy is not working as effectively as it could and make suggestions as to how it could be improved
- Communicate well with a range of audiences including colleagues, Human Resources, Payroll, schools and external employers representatives
- Proficient IT skills with the major Microsoft packages
Indicative Recruitment Timeline:
- Closing Date: Wednesday 1st July 2026
- Shortlisting Date: Thursday 2nd July 2026
- Interview Date: Tuesday 7th July 2026
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Pensions Officer (Benefits) - Wandsworth, London employer: London Borough of Richmond Upon Thames
Join the Richmond & Wandsworth Better Service Partnership as a Pensions Officer in Wandsworth, where we prioritise employee growth and a supportive work culture. With 40 days of annual leave, flexible working options, and a commitment to continuous improvement, you will thrive in an environment that values your contributions and encourages innovative ideas. Our inclusive approach ensures that every team member feels valued, making this an excellent place for meaningful and rewarding employment.
Contact Details:
London Borough of Richmond Upon Thames Recruitment Team
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We think you need these skills to ace Pensions Officer (Benefits) - Wandsworth, London
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