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- Tasks: Support individuals in temporary accommodation to maximise their income and prevent homelessness.
- Company: Join a diverse and friendly team dedicated to making a positive impact.
- Benefits: Enjoy 40 days annual leave, competitive salary, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a fast-paced setting.
- Qualifications: Experience in welfare benefits and debt management, with strong communication skills.
- Other info: Opportunity for career growth in a role that values diversity and inclusion.
The predicted salary is between 38976 - 47229 £ per year.
Salary Range: £38,976 - £47,229 per annum
Employment Type: Permanent - Fulltime
Location: 1st Floor Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Other essential information: Home visits are essential to this role, and you will be part of a duty rota to attend the office three days per week.
Would you like to join a hardworking, diverse, and friendly team? Every day will offer an opportunity to make a positive difference. If “yes”, then come and join the Income Maximisation team who are responsible for supporting people in temporary accommodation, particularly to ensure that they do not become homeless due to debt.
About The Role
- Case Management: You will be responsible for managing a patch of rent accounts to proactively maximise income collection on current and former tenant accounts adhering to the Councils procedure to ensure maximum collection.
- Knowledge: You will be assessing and assisting tenants to maximise their income by ensuring that they are claiming their full benefit entitlements and managing existing debt by offering detailed advice around Housing Benefit and Universal Credit claims.
- Financial Support: You will be providing financial advice to tenants to ensure that they can afford their charges and not become homeless from the accommodation. Where necessary, identify and refer to external agencies to provide additional support and assistance to ensure successful tenancy sustainment.
- Customer Service: You will be assisting tenants to improve their financial situation, by regularly arranging and participating in any welfare benefits take-up campaigns or surgeries as required.
- Fast-Paced work environment: Capability to thrive in a busy and demanding setting.
- Communication & Interpersonal Skills: Excellent verbal and written communication with strong relationship building abilities.
- Organisation & Record Keeping: Exceptional skills in managing tasks and maintaining accurate records.
- Experience with Complex Customers: Extensive background in working with individuals who have diverse and complex needs.
- Resilience & Teamwork: Ability to work both independently and collaboratively, demonstrating adaptability and perseverance.
Essential Qualifications, Skills And Experience
- Demonstrate an understanding of all welfare-based benefits in context of this role and able to give advice to clients regarding entitlement.
- Experience of working with the public and ability to give advice regarding debt management and income maximisation.
- The ability to undertake a wide range of financial tasks, including carrying out affordability assessments.
- The ability to use public transport to visit clients at their placement.
- Maths and English GCSE grade C and above or equivalent.
Indicative Recruitment Timeline
- Closing Date: Sunday 19th April 2026
- Shortlisting Date: Week commencing Monday 20th April 2026
- Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave.
Income Maximisation Officer in London employer: London Borough of Richmond Upon Thames
Contact Detail:
London Borough of Richmond Upon Thames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Maximisation Officer in London
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about making a difference in the community.
✨Tip Number 2
Practice your communication skills. You’ll need to demonstrate your ability to connect with diverse individuals. Role-play common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Prepare some questions for your interviewers. This shows you’re engaged and interested in the role. Ask about their current challenges in income maximisation or how they measure success in the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Income Maximisation Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Income Maximisation Officer role. We want to see how you can make a positive difference in our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with tenants, it's crucial to demonstrate your excellent verbal and written communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: Don’t forget to mention any previous experience you have with welfare benefits, debt management, or working with diverse clients. We love seeing how your background can contribute to our mission!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at London Borough of Richmond Upon Thames
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of welfare-based benefits, especially Housing Benefit and Universal Credit. Being able to discuss these confidently will show that you're prepared and understand the core responsibilities of the Income Maximisation Officer role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully assisted clients in the past, particularly those with complex needs. Highlight your communication skills and how you've built relationships to help improve their financial situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage tasks and maintain accurate records. You might want to share specific strategies or tools you use to stay organised, as this is crucial for managing rent accounts effectively.
✨Emphasise Your Resilience and Teamwork
Think of instances where you've had to adapt to a fast-paced environment or worked collaboratively with others. Showing that you can thrive under pressure and contribute positively to a team will resonate well with the interviewers.