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- Tasks: Lead the Richmond Community Ambassador Programme and support local residents in making their voices heard.
- Company: Join Richmond Council's Community Engagement Team and make a real difference.
- Benefits: Enjoy 40 days annual leave, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and a focus on inclusivity and collaboration.
- Why this job: Be at the heart of the community, driving positive change and building strong relationships.
- Qualifications: Experience in community engagement and strong communication skills are essential.
The predicted salary is between 35391 - 42888 £ per year.
Fixed term – one year
Full time
Twickenham Civic Centre
Other essential information: Most of the responsibilities associated with this role will be carried out in the community.
Objective of role
This is an exciting opportunity to join Richmond Council’s Community Engagement Team and play a central role in shaping how residents across the London Borough of Richmond have their voices heard and acted upon. As Community Ambassador Project Officer, you will lead and develop the unique and high-profile Richmond Community Ambassador Programme, working closely with a dedicated group of volunteers who live in social housing across the borough to influence decisions, improve standards in their neighbourhoods, and build strong relationships between residents, Housing Associations, and the Council.
In This Role, You Will
- Support residents to represent their communities with confidence
- Deliver real, visible improvements that matter to local people
- Support the Council’s ambition to be open, inclusive, and community-led
About the Role
No two days in this role are the same. You’ll work at the heart of the community, supporting a network of passionate volunteer Community Ambassadors and bringing together residents, housing associations, councillors and council teams.
You’ll Be
- Supporting and coordinating Community Ambassadors, acting as their main point of contact
- Recruiting, onboarding and training new volunteers
- Arranging estate inspections and helping to follow up on repairs and improvements
- Organising forums, workshops and partnership meetings
- Working closely with housing providers to resolve issues and share learning
- Getting out into the community to promote the programme and reach new voices
- Tracking impact and outcomes, and sharing success stories
Essential Qualifications, Skills and Experience
We welcome applicants with different backgrounds, skills, and experience to apply - what matters most is your ability to connect with people and make things happen.
- You’ll Need
- Experience of community engagement, resident involvement or customer‑focused work
- Confidence working with a range of stakeholders including residents and partner organisations
- An understanding of social housing and the issues affecting tenants
- Experience of, or interest in, working within local government or the public sector
- Strong communication skills, with the ability to explain issues clearly and sensitively
- Excellent organisational skills and the ability to juggle multiple priorities
- A proactive, solutions‑focused mindset and a commitment to equality and inclusion
- Good IT skills, including using databases and digital tools
Secondment
All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.
Benefits
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave.
Community Ambassador Project Officer in London employer: London Borough of Richmond Upon Thames
Contact Detail:
London Borough of Richmond Upon Thames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Ambassador Project Officer in London
✨Tip Number 1
Get to know the community! Spend some time in Twickenham, chat with locals, and understand their needs. This will not only help you connect better during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Attend local events or community meetings where you can meet potential colleagues or stakeholders. Building relationships now can give you a leg up when it comes to landing that job.
✨Tip Number 3
Showcase your passion for community engagement! When you get the chance to speak with interviewers, share your experiences and ideas on how to improve community involvement. Let them see your enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Community Ambassador Project Officer in London
Some tips for your application 🫡
Show Your Passion for Community Engagement: When writing your application, let your enthusiasm for community work shine through! We want to see how you connect with people and make a difference in their lives. Share any relevant experiences that highlight your commitment to community engagement.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for candidates who understand social housing issues and can demonstrate their ability to work with diverse stakeholders.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. Highlight your key achievements and how they relate to the role of Community Ambassador Project Officer.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at London Borough of Richmond Upon Thames
✨Know Your Community
Before the interview, take some time to research the Richmond community and its unique challenges. Understanding local issues will help you connect with the interviewers and demonstrate your commitment to making a difference.
✨Showcase Your Engagement Skills
Prepare examples of your past experiences in community engagement or volunteer work. Highlight how you've successfully worked with diverse groups and made a positive impact, as this role is all about connecting with residents and stakeholders.
✨Be Ready to Discuss Solutions
Think about potential solutions to common issues faced by residents in social housing. Be prepared to discuss how you would approach these challenges and support the Council’s ambition for inclusivity and community-led initiatives.
✨Practice Your Communication
Strong communication skills are key for this role. Practice explaining complex issues clearly and sensitively, as you’ll need to convey important information to various stakeholders. Consider doing mock interviews with friends to refine your delivery.