Learning and Development Digital Advisor

The Learning and Development Team supports colleagues across Richmond and Wandsworth to build the skills, confidence and knowledge they need to deliver high-quality services. As part of this team, you will help staff make the most of Microsoft 365 and Copilot by sourcing, designing and delivering practical learning interventions that support the wider roll out and effective use of digital tools across the organisation. The L&D Team sits within Organisational Development and Learning and plays an important role in helping employees develop, adapt and perform well in a changing workplace. The team designs and delivers learning that is practical, inclusive and aligned to the needs of services across Richmond and Wandsworth. This includes corporate learning, management development, digital skills, compliance training and support for organisational change.

Key Responsibilities

• Support the successful adoption of Copilot by helping new users feel confident from the outset.
• Design and deliver face‑to‑face and remote learning sessions.
• Maintain the SharePoint Navigator Communications site, share updates and new features through the Navigator Engage community, and create learning materials in a range of formats.
• Facilitate action learning sets, clinics and host events to encourage people to practice, ask questions and learn from each other.
• Listen to users, gather feedback and use this insight to improve the learning offer.
• Work closely with colleagues across the L&D Team and wider organisation, support junior team members where needed, and contribute to a positive, flexible and customer‑focused learning service.

Essential Qualifications, Skills and Experience

• Solid understanding of adult learning principles, the training cycle and how Copilot works.
• Experience of designing and delivering learning across different platforms, presenting to various groups, and using Microsoft Office 365 applications such as Teams, SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook at an intermediate to advanced level.
• Good interpersonal skills and a flexible approach to service delivery, able to deliver excellent customer service and build effective relationships.
• Experience creating promotional materials such as posters, news articles, and blogs (desired).

Benefits

• 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Equality, Diversity and Inclusion

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).