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- Tasks: Lead the Richmond Community Ambassador Programme and support local residents in making their voices heard.
- Company: Join Richmond Council’s Community Engagement Team and make a real difference.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Dynamic role with opportunities for personal growth and making impactful connections.
- Why this job: Empower communities and create visible improvements that matter to local people.
- Qualifications: Experience in community engagement and strong communication skills are essential.
The predicted salary is between 35391 - 42888 £ per year.
Fixed term – one year
Full time
Twickenham Civic Centre
Objective of role
This is an exciting opportunity to join Richmond Council’s Community Engagement Team and play a central role in shaping how residents across the London Borough of Richmond have their voices heard and acted upon. As Community Ambassador Project Officer, you will lead and develop the unique and high-profile Richmond Community Ambassador Programme, working closely with a dedicated group of volunteers who live in social housing across the borough to influence decisions, improve standards in their neighbourhoods, and build strong relationships between residents, Housing Associations, and the Council.
In This Role, You Will
- Support residents to represent their communities with confidence
- Deliver real, visible improvements that matter to local people
- Support the Council’s ambition to be open, inclusive, and community-led
About the Role
No two days in this role are the same. You’ll work at the heart of the community, supporting a network of passionate volunteer Community Ambassadors and bringing together residents, housing associations, councillors and council teams.
You’ll Be
- Supporting and coordinating Community Ambassadors, acting as their main point of contact
- Recruiting, onboarding and training new volunteers
- Arranging estate inspections and helping to follow up on repairs and improvements
- Organising forums, workshops and partnership meetings
- Working closely with housing providers to resolve issues and share learning
- Getting out into the community to promote the programme and reach new voices
- Tracking impact and outcomes, and sharing success stories
Essential Qualifications, Skills and Experience
We welcome applicants with different backgrounds, skills, and experience to apply - what matters most is your ability to connect with people and make things happen.
You’ll Need
- Experience of community engagement, resident involvement or customer‑focused work
- Confidence working with a range of stakeholders including residents and partner organisations
- An understanding of social housing and the issues affecting tenants
- Experience of, or interest in, working within local government or the public sector
- Strong communication skills, with the ability to explain issues clearly and sensitively
- Excellent organisational skills and the ability to juggle multiple priorities
- A proactive, solutions‑focused mindset and a commitment to equality and inclusion
- Good IT skills, including using databases and digital tools
Secondment
All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.
Benefits
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Equality and Diversity
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Community Ambassador Project Officer employer: London Borough of Richmond Upon Thames
Contact Detail:
London Borough of Richmond Upon Thames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Ambassador Project Officer
✨Tip Number 1
Get out there and network! Attend community events, workshops, or local meetings where you can meet people involved in community engagement. Building relationships with residents and stakeholders is key to landing this role.
✨Tip Number 2
Show your passion for community work during interviews. Share personal stories or experiences that highlight your commitment to making a difference. We want to see that you genuinely care about the community and its residents.
✨Tip Number 3
Be proactive in following up after interviews. A simple thank-you email can go a long way, but also express your enthusiasm for the role and how you envision contributing to the Richmond Community Ambassador Programme.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a positive impact in the community.
We think you need these skills to ace Community Ambassador Project Officer
Some tips for your application 🫡
Show Your Passion for Community Engagement: When writing your application, let your enthusiasm for community work shine through. We want to see how much you care about making a difference in people's lives and how you can connect with residents effectively.
Tailor Your Experience: Make sure to highlight any relevant experience you have in community engagement or working with diverse groups. We’re looking for specific examples that demonstrate your skills and how they relate to the role of Community Ambassador Project Officer.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your qualifications and experiences. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at London Borough of Richmond Upon Thames
✨Know Your Community
Before the interview, take some time to research the Richmond community and its specific needs. Understanding local issues will help you demonstrate your commitment to community engagement and show that you're ready to make a real impact.
✨Showcase Your Communication Skills
As a Community Ambassador Project Officer, strong communication is key. Prepare examples of how you've effectively communicated with diverse groups in the past. Be ready to discuss how you can explain complex issues clearly and sensitively.
✨Highlight Your Organisational Skills
This role involves juggling multiple priorities, so be prepared to share your strategies for staying organised. Discuss any tools or methods you use to manage your time and tasks efficiently, especially when coordinating events or working with volunteers.
✨Demonstrate Your Proactive Mindset
The council is looking for someone who can think on their feet and find solutions. Come prepared with examples of challenges you've faced in previous roles and how you approached them. This will show your proactive attitude and commitment to making things happen.