At a Glance
- Tasks: Support clients in finding affordable housing and prevent homelessness.
- Company: Join a dedicated team focused on making a positive impact in the housing sector.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Why this job: Make a real difference by helping vulnerable clients secure stable housing.
- Qualifications: Experience in housing, strong communication skills, and knowledge of Universal Credit required.
- Other info: Inclusive workplace committed to equality and diversity.
The predicted salary is between 38976 - 47229 £ per year.
Salary Range: £38,976- £47,229 per annum (starting salary dependent on experience)
One Permanent and One Fixed Term - Full Time (36 Hours)
Location: 2nd Floor Bridas House, 90 Putney Bridge Road, London, SW18 1HR
Other essential information: Driving license desirable
Our Procurement & Letting Solutions Team is split into two teams. While we operate as a unified team, our functions are divided into two key areas: Procurement and Lettings. This role is for lettings not procurement.
Your primary focus will be to support clients in preventing and relieving homelessness by identifying and securing housing opportunities in the private sector, ensuring clients are matched with affordable private lettings. In addition to addressing homelessness, you will play a pivotal role in reducing the costs associated with Temporary Accommodation by facilitating the transition of households into stable, long-term housing solutions within the private sector.
This role requires building and nurturing strong relationships with clients, landlords, agents, and colleagues to optimise housing placements both within and outside of the borough. You will also contribute to strategic initiatives aimed at reducing the reliance on Temporary Accommodation, actively participating in key projects aligned with our Temporary Accommodation Reduction strategy.
About the role: This role offers the opportunity to collaborate closely with caseworkers to assess clients who have been identified as suitable candidates for private sector housing. You will be responsible for providing an exceptional customer experience by evaluating clients' needs and ensuring their suitability for available housing options. Your responsibilities will include assessing affordability, addressing specific needs, and supporting vulnerable clients with additional requirements.
You will receive comprehensive training and ongoing support to ensure your success in this role. We are seeking an experienced and highly motivated individual who excels in organisation, negotiation, and communication. The ideal candidate will possess strong administrative capabilities, a deep understanding of Universal Credit, and experience in financial assessments.
Experience in delivering tenancy sustainment services within a Local Authority setting is essential, along with a proven track record of achieving positive outcomes and managing complex tasks. This role is based in Wandsworth, with the expectation to work across both boroughs and occasionally from the Richmond office as required.
Essential Qualifications, Skills, and Experience: We are seeking a dedicated and experienced housing professional with a proven background in working within a local authority setting and placing tenants into the private sector. The ideal candidate will demonstrate strong communication and negotiation skills and share our passion, commitment, and enthusiasm for the housing sector.
- Comprehensive Knowledge of Universal Credit: Possess a deep understanding of Universal Credit and its application in housing.
- Tenancy Sustainment and Financial Solutions: Demonstrated experience in sustaining tenancies and identifying alternative financial solutions for tenants.
- Strong Communication and Negotiation Skills: Exceptional ability to communicate effectively with tenants, landlords, and colleagues, with strong negotiation skills.
- Target Achievement: Proven ability to meet personal targets that contribute to the overall success and efficiency of the team.
- Expert Advice on Legislation: Capable of advising landlords in accordance with current housing legislation and regulations.
- Effective Communication with Diverse Stakeholders: Ability to communicate clearly and professionally with a broad range of individuals, including tenants, landlords, and external partners.
- Knowledge of the Homelessness Reduction Act 2017: Familiarity with the Homelessness Reduction Act 2017, particularly regarding the suitability of accommodation and its implications.
- Exceptional Customer Service and Mediation Skills: Proven ability to deliver excellent customer service, including mediating and resolving challenges effectively.
- Property Health and Safety Knowledge: A solid understanding of property health and safety regulations to ensure compliance and tenant safety.
We invite individuals who are driven, resourceful, and eager to make a positive impact within the housing sector to apply.
Indicative Recruitment Timeline:
- Closing Date: Sunday 15th February 2026
- Shortlisting Date: Week commencing 16th February 2026
- Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information: Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Procurement and Lettings Solutions Officer in London employer: London Borough of Richmond upon Thames and London Borough of Wandsworth
Contact Detail:
London Borough of Richmond upon Thames and London Borough of Wandsworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Procurement and Lettings Solutions Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission, especially around preventing homelessness and supporting clients.
✨Tip Number 3
Showcase your negotiation skills during interviews. Share specific examples of how you’ve successfully mediated between clients and landlords or resolved conflicts. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Procurement and Lettings Solutions Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in lettings and housing. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and landlords, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Your Knowledge of Universal Credit: Given the importance of Universal Credit in this role, make sure to mention your understanding and any relevant experience you have. This will show us that you’re well-prepared for the challenges ahead.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us while you’re at it!
How to prepare for a job interview at London Borough of Richmond upon Thames and London Borough of Wandsworth
✨Know Your Stuff on Universal Credit
Make sure you brush up on your knowledge of Universal Credit and how it impacts housing. Be ready to discuss its application in real-life scenarios, especially how it relates to tenancy sustainment and financial solutions for clients.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication and negotiation skills. Think about times when you've successfully mediated between tenants and landlords or resolved conflicts. This will demonstrate your ability to build relationships and provide exceptional customer service.
✨Understand the Homelessness Reduction Act
Familiarise yourself with the Homelessness Reduction Act 2017 and its implications for housing suitability. Be prepared to discuss how this knowledge can help you in your role and contribute to reducing reliance on Temporary Accommodation.
✨Demonstrate Your Organisational Skills
Since this role involves managing complex tasks, come prepared with examples of how you've effectively organised your workload in previous positions. Highlight any experience you have in achieving targets and contributing to team success, as this will show your potential value to the team.
