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- Tasks: Provide top-notch IT support and resolve user issues efficiently.
- Company: Local government authority in London with a commitment to community service.
- Benefits: Competitive salary, flexible working hours, and generous annual leave.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: Relevant IT experience and ITIL certification required.
- Other info: Enjoy hybrid working and a chance for career growth.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority in London seeks an IT Service Desk Analyst to deliver exceptional IT support. The role involves being the first contact for IT issues, resolving incidents, and maintaining user satisfaction.
Applicants should have relevant IT experience and ITIL certification. This position offers a competitive salary, hybrid working hours, and comprehensive benefits, including flexible working and generous annual leave.
IT Service Desk Specialist - Hybrid/Remote Support employer: London Borough of Richmond upon Thames and London Borough of Wandsworth
Contact Detail:
London Borough of Richmond upon Thames and London Borough of Wandsworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Specialist - Hybrid/Remote Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in local government. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific incidents and keep user satisfaction at the forefront. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your ITIL knowledge! Be ready to discuss how ITIL principles can enhance service delivery. This will demonstrate your expertise and commitment to maintaining high standards in IT support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Specialist - Hybrid/Remote Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT experience and any ITIL certification you have. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to maintaining user satisfaction. Keep it friendly and professional, just like us!
Showcase Problem-Solving Skills: As an IT Service Desk Specialist, you’ll need to resolve incidents efficiently. In your application, share examples of how you’ve tackled IT issues in the past. We love hearing about your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at London Borough of Richmond upon Thames and London Borough of Wandsworth
✨Know Your IT Stuff
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common IT issues and solutions, as well as the ITIL framework, since they’ll likely ask you about your experience in resolving incidents.
✨Showcase Your Customer Service Skills
As the first point of contact for IT issues, it’s crucial to demonstrate your ability to maintain user satisfaction. Prepare examples from your past experiences where you’ve successfully resolved user problems and kept them happy.
✨Understand the Role and Company
Research the local government authority and understand their IT needs. Knowing their mission and how your role fits into that can help you tailor your answers and show that you’re genuinely interested in contributing to their goals.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, hybrid working arrangements, and any specific challenges they face in IT support. This shows your enthusiasm and helps you gauge if the role is right for you.
