Job Title: Housing Application Development and Support Officer
Salary Range: £43,545 – £55,992 per annum
Permanent – Fulltime (36 Hours)
Location: Wandsworth, London
Other essential information: This is a hybrid role, currently mostly remote
Are you someone who enjoys using technology to improve services, solve problems and help people get the best from business systems?
About the role
- Provide front line support for users of NEC Housing
- Lead on supporting and developing NEC Housing
- Collect and document user requirements, plan system changes, and manage testing (UAT)
- Manage the implementation of new processes and modules within NEC
- Review existing workflows and recommend improvements to drive efficiency and improve digital solutions
- Write sql reports and design Power Bi dashboards to meet the department’s reporting requirements
- Provide NEC Housing training to users and maintain training materials
- Attend NEC User Group meetings to keep up to date with developments and share best practice
Essential Qualifications, Skills and Experience
As a Housing Application Development & Support Officer you should have previous experience in:
- Have experience with database design and development
- You should have previous experience writing SQL scripts
- Be able to design Power Bi dashboards
- You should be able to design and delivering IT training
- You should also have a working knowledge of Local Authority housing legislation and procedures.
Benefits
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Housing Application Development and Support Officer employer: London Borough of Richmond upon Thames and London Borough of Wandsworth
Richmond and Wandsworth Councils are dedicated to fostering a supportive and inclusive work environment, offering flexible and hybrid working arrangements that cater to the diverse needs of our employees. With a strong commitment to professional development, we provide ample opportunities for growth and training, ensuring that our team members can thrive in their roles while contributing to the vital work of safeguarding public trust. Our generous benefits package, including 40 days of annual leave and a robust pension plan, reflects our appreciation for the hard work and dedication of our staff.
Contact Details:
London Borough of Richmond upon Thames and London Borough of Wandsworth Recruitment Team
