At a Glance
- Tasks: Administer Council Tax accounts and support customer enquiries for 250,000 properties.
- Company: Join a forward-thinking council committed to inclusivity and community service.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Dynamic role with opportunities for personal growth and service improvement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong admin skills, attention to detail, and good communication abilities.
The predicted salary is between 30225 - 36969 £ per year.
The role
- Salary Range: £30,225 - £36,969 approx. depending on experience
- Fixed Term for 1 Year - Full Time (36 Hours)
About the Role
As a Council Tax Administration Officer, you will play a key role in delivering an essential frontline service, helping to administer Council Tax accounts for nearly 250,000 properties across Richmond and Wandsworth.
- Supporting the Council Tax Service by undertaking high-volume administrative processing and routine account maintenance activities.
- Maintaining accurate customer records and account information.
- Responding to customer correspondence and enquiries by telephone, email and written communication.
- Investigating and resolving account queries in accordance with legislation and Council policies.
- Working closely with colleagues across Revenues, Benefits and other Council services.
- Supporting the delivery of annual billing and other key service activities.
- Contributing to service improvement initiatives to enhance customer experience and operational efficiency.
Essential Qualifications, Skills and Experience
- Excellent administrative and organisational skills.
- Strong attention to detail and accuracy.
- Good written and verbal communication skills.
- Experience of working in a customer-focused environment.
- The ability to manage competing priorities and meet deadlines.
- Good IT skills, including experience of Microsoft Office applications.
- The ability to interpret information and make sound decisions.
- Previous experience in Council Tax, Revenues, Benefits or a similar local government environment would be advantageous but is not essential for candidates who can demonstrate transferable skills and a willingness to learn.
- Indicative Recruitment Timeline
- Closing Date: 21 August 2026
- Shortlisting Date: W/C 24 August 2026
- Interview Date: To be confirmed
We may close this vacancy early once a sufficient number of applications has been received.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.
We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer.
If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
- 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
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Council Tax Administration Officer employer: London Borough of Richmond upon Thames and London Borough of Wandsworth
Richmond and Wandsworth Councils are dedicated to fostering a supportive and inclusive work environment, offering flexible and hybrid working arrangements that cater to the diverse needs of our employees. With a strong commitment to professional development, we provide ample opportunities for growth and training, ensuring that our team members can thrive in their roles while contributing to the vital work of safeguarding public trust. Our generous benefits package, including 40 days of annual leave and a robust pension plan, reflects our appreciation for the hard work and dedication of our staff.
Contact Details:
London Borough of Richmond upon Thames and London Borough of Wandsworth Recruitment Team
