Repairs & Maintenance Co-ordinator

Full time, Permanent Are you ready to play an important role in supporting the delivery of the repairs & maintenance services in one of London’s most ambitious and diverse boroughs?

Location: Orchard House Full time, Permanent Are you ready to play an important role in supporting the delivery of the repairs & maintenance services in one of London's most ambitious and diverse boroughs? Redbridge Council is looking to recruit x1 Repairs & Maintenance Coordinators who will play a pivotal role in supporting managers to ensure delivery of a first-class service to all tenants and leaseholders, whilst meeting all regulatory & statutory requirements. This role focuses on coordinating inspections, liaising with tenants, leaseholders and contractors, maintaining accurate records, and ensuring timely and compliant responses to Repairs & Maintenance complex cases & complaints.

About The Role

• To ensure all documentation is recorded and held in line with legislation and best practice
• Act as first point of contact for your area of Repairs & Maintenance for stakeholders.
• Repairs & Maintenance Case Management – Receive and log complex Repairs & Maintenance reports, schedule inspections, develop action plans, and monitor progress to ensure adherence to timelines and quality standards.
• Decant Coordination – Manage utility disconnections and reconnections and provide ongoing tenant support throughout the process. Liaising with Housing management colleagues throughout.
• Stakeholder Management – Act as the main point of contact for tenants, build strong relationships with contractors and internal teams, and attend meetings to discuss case progress.
• Compliance & Administration – Ensure adherence to housing legislation, maintain accurate financial and case records, and contribute to continuous improvement initiatives.
• Coordinate property inspections and remedial works in response to Repairs & Maintenance complaints.
• Liaise with contractors to ensure remedial works are completed on time and to required standards.
• Communicate effectively with tenants regarding the progress of their Repairs & Maintenance complaints/cases and provide updates where necessary.
• Prepare and submit documentation to support legal proceedings related to Repairs & Maintenance cases.
• Assist in monitoring the performance of contractors and identifying areas for improvement.
• Support the Repairs & Maintenance Service Manager in tracking key performance indicators (KPIs) and preparing reports for senior management.
• Contribute to the continuous improvement of Repairs & Maintenance processes and procedures. Assist with all aspects contract management for the range of serving and maintenance contracts supporting the work of the compliance team.

About You

• Minimum of 5 GCSE’s or NVQ level 2 or equivalent.
• Experience in coordinating or supporting housing repairs or Repairs & Maintenance cases.
• Ability and experience in preparing regular statistical and written summary reports and KPI’s for managers and senior managers on progress and problems against targets and objectives.
• Experience of achieving performance indicators and Key Performance Indicators.
• A good understanding of statutory and non-statutory compliance affecting social housing.
• Use of databases, reporting, and use of bespoke models and tools.
• To actively contribute towards the effective and efficient provision of quality services in response to enquiries from both the public and service departments.

If you're a team player and you really care, then Redbridge is the right place for you. We are passionate about putting our staff, our people at the heart of the council, looking after people, making sure that they are happy in their work and an environment to thrive.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.

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