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- Tasks: Be the friendly face of our Town Hall, greeting customers and managing appointments.
- Company: Join the London Borough of Redbridge, a diverse and inclusive workplace.
- Benefits: Receive training and mentoring while enjoying a dynamic work environment.
- Why this job: Engage with people daily and develop valuable administrative skills in a supportive setting.
- Qualifications: Excellent communication skills and a positive attitude are essential; experience is a plus but not required.
- Other info: Early applications are encouraged due to high demand; proof of right to work in the UK is needed.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a dynamic and personable individual to join our team as a Receptionist and Administrations Assistant at the Town Hall, Ilford.
As the first point of contact for customers, you will play a crucial role in representing our service with professionalism and warmth.
The ideal candidate will have excellent communication skills, a friendly demeanour, smart appearance and the ability to handle a variety of administrative tasks efficiently:
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Greet and welcome customers in a courteous and professional manner.
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Manage the reception area, ensuring it is clean and organised.
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Check -in, book and coordinate appointments.
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Handle incoming and outgoing mail and packages.
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Assist with administrative tasks such as managing emails, filing, and maintaining office supplies.
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Provide general information to customers.
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Handle enquiries and resolve issues or direct them to the appropriate department.
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Support the Registrars with various tasks as needed.
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Excellent communication skills, a smart appearance, and a friendly and positive character.
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Confidence in public speaking, along with the ability to understand and apply rules and procedures.
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Strong communication and organisational skills to handle unexpected situations and maintain accurate records.
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The capability to work independently and use your own initiative in challenging situations.
The role can become challenging with a variety of work to learn but the diversity of this and the provision of a customer facing service makes it worthwhile.
Some registration experience is preferred but not necessary; training and mentoring will be provided to enhance your knowledge as well as advice and support.
If you enjoy a working with people, have good IT, communication and customer service skills apply now.
To apply for this post please visit www.redbridge.gov.uk/jobs or copy the following link into your browser:
All short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
Receptionist and Administrations Assistant employer: London Borough of Redbridge
Contact Detail:
London Borough of Redbridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist and Administrations Assistant
✨Tip Number 1
Make sure to showcase your excellent communication skills during any interactions you have with the team or in networking situations. Practice active listening and be ready to engage in friendly conversations that reflect your personable nature.
✨Tip Number 2
Familiarize yourself with the Town Hall's services and procedures. This knowledge will not only help you answer questions confidently but also demonstrate your initiative and preparedness when discussing the role.
✨Tip Number 3
Dress smartly and maintain a professional appearance when attending any interviews or informal meetings. First impressions matter, especially in a customer-facing role like this one.
✨Tip Number 4
Be prepared to discuss how you handle unexpected situations. Think of examples from your past experiences where you successfully managed challenges, as this will highlight your organizational skills and ability to work independently.
We think you need these skills to ace Receptionist and Administrations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist and Administrations Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Friendly Cover Letter: Write a cover letter that reflects your personable nature and excellent communication skills. Use a warm tone and provide examples of how you've successfully handled customer interactions in the past.
Highlight Relevant Experience: In your CV, emphasize any previous roles that involved customer service or administrative tasks. Mention specific achievements that demonstrate your ability to manage multiple tasks efficiently and maintain a professional demeanor.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at London Borough of Redbridge
✨Show Your Friendly Demeanor
As a Receptionist and Administrations Assistant, your first impression matters. Greet everyone with a warm smile and maintain a positive attitude throughout the interview. This will showcase your ability to create a welcoming environment for customers.
✨Demonstrate Strong Communication Skills
Prepare to discuss your communication style and provide examples of how you've effectively handled customer inquiries or resolved issues in the past. Highlighting your ability to convey information clearly will be crucial for this role.
✨Organizational Skills Are Key
Be ready to talk about your organizational strategies. Discuss how you manage multiple tasks, such as coordinating appointments and handling mail, while maintaining a clean and organized reception area. This will show that you can handle the diverse responsibilities of the position.
✨Emphasize Your Initiative
Share examples of situations where you took the initiative to solve problems or improve processes. This will demonstrate your capability to work independently and adapt to unexpected challenges, which is essential for this role.
