At a Glance
- Tasks: Support the Brokerage Team in coordinating placements and maintaining accurate records.
- Company: Join a dynamic team dedicated to high-quality adult social care services.
- Benefits: Permanent, full-time role with opportunities for professional growth and development.
- Other info: Flexible support across the team with potential for career advancement.
- Why this job: Make a real difference in people's lives while gaining valuable experience in social care.
- Qualifications: Organised, motivated, and detail-oriented individuals with strong communication skills.
The predicted salary is between 22950 - 28050 £ per year.
About The Role
Contract: Permanent, Full-Time
Are you looking for a new challenge within Adult Social Care? Do you have experience in administration, data systems, or supporting service delivery in a fast-paced environment? The Adults Brokerage Team is seeking a motivated and organised Brokerage Assistant to join our dynamic Team. This is an exciting opportunity to support a service that plays a critical role in ensuring safe, timely, and cost-effective placements for residents.
As a Brokerage Assistant, you will provide essential support to the Brokerage function, assisting in the coordination and administration of placements across a wide range of services including residential and nursing care, homecare, supported living, day opportunities, outreach, and respite. You will play a key role in maintaining accurate records, supporting payment processes, and ensuring effective communication between social work teams, providers, and internal services.
Key Responsibilities
- Support the day-to-day brokerage function, assisting with placement requests, referrals, and coordination of services.
- Maintain accurate records on LAS and ContrOCC systems, ensuring information is up to date, compliant, and supports payment processes.
- Liaise with providers to confirm service availability, capacity, and placement details, supporting the brokerage process.
- Assist with hospital discharge arrangements, including suspensions, restarts, and urgent care coordination.
- Support the processing of placement documentation, referrals, and service changes, including increases and decreases in care provision.
- Work collaboratively with social work teams, internal departments, and external providers, ensuring effective communication and timely service delivery.
- Assist in monitoring placement activity and support the identification and resolution of payment and service issues.
- Maintain and update placement trackers and data systems, ensuring high-quality management information is available.
- Support the team in identifying cost savings and value for money opportunities within placement activity.
- Provide flexible support across the team, including covering for other Brokerage Assistants and supporting Brokerage Duty when required.
You Will Be:
- Highly organised, motivated, and able to manage a busy workload in a fast-paced environment.
- A clear and confident communicator with strong interpersonal skills.
- Detail-oriented, with a strong focus on accuracy and data quality.
- Comfortable using IT systems and managing administrative processes.
- Able to work both independently and as part of a team.
You May Also Have:
- Experience of working within social care, administration, or customer-focused environments.
- Knowledge or experience of LAS and ContrOCC systems (desirable).
Why Join Us
At Redbridge, we are committed to delivering high-quality, person-centred services while driving forward transformation and improvement. You will be joining a team that plays a central role in supporting hospital discharge, managing demand, and ensuring sustainable care provision for our residents.
Placement & Brokerage Assistant employer: London Borough of Redbridge
The London Borough of Redbridge is an exceptional employer, dedicated to fostering a high-performing and inclusive work environment. With a strong focus on employee growth through innovative organisational development initiatives, staff are empowered to thrive and make a meaningful impact in the community. Located in one of London's most diverse boroughs, employees benefit from a supportive culture that values diversity and promotes leadership development, ensuring a rewarding career path for all.
Contact Details:
London Borough of Redbridge Recruitment Team
