At a Glance
- Tasks: Provide top-notch customer service and support for registration enquiries and bookings.
- Company: Join the Redbridge Registration Services team in a welcoming environment.
- Benefits: Gain valuable experience, work flexible hours, and contribute to community services.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a difference by helping people during important life events.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
Fixed-term/Secondment – 12 months
Location: Redbridge Register Office, Town Hall, High Road, Ilford IG1 1DD
Redbridge Registration Services is looking for two customer‑focused Business Support & Registration Officers to join our team. This is a front‑facing, office‑based role providing a professional first point of contact for registration enquiries, bookings and payments, as well as wider administration support for Registration & Celebratory Services.
Essential
- Experience of working in a registration or front line service setting.
- Strong customer service skills and the ability to deal with people in a range of circumstances, including those who may be bereaved or anxious.
- Clear verbal communication skills and confidence handling one‑to‑one enquiries.
- Ability to work effectively as part of a team, building positive working relationships.
- Ability to work accurately, follow statutory procedures and maintain confidentiality.
- Neat and legible handwriting and attention to detail.
- Working knowledge of MS Office (or similar systems) and confidence using basic spreadsheets/records.
- Adaptable and receptive to change, with a flexible approach to service delivery.
Desirable
- Full UK driving licence.
- Ability to adapt working hours to meet business needs (e.g., occasional evenings, wedding fairs, extended opening hours).
- Willingness to work from any Council site/building, as required.
Additional Information
This is an office‑based role due to its customer‑facing nature. Some weekend working is required. The Council is committed to equality of opportunity and expects all employees to promote inclusive, customer‑led services. The post requires a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults; pre‑employment checks (including DBS where applicable) and references will be required.
Equal Opportunities
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
Business Support & Registration Officers x2 in London employer: London Borough of Redbridge
Redbridge Registration Services is an excellent employer, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on customer service and community engagement, staff have the opportunity to develop their skills while making a meaningful impact in the lives of residents. Located in the vibrant town of Ilford, employees benefit from a collaborative culture that values diversity and promotes professional growth through various training and development initiatives.
Contact Detail:
London Borough of Redbridge Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support & Registration Officers x2 in London
✨Tip Number 1
Get to know the company! Research Redbridge Registration Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being front-facing, think of scenarios where you might need to handle sensitive situations. Role-playing with a friend can help you feel more confident when dealing with real-life enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at Redbridge Registration Services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Business Support & Registration Officers x2 in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about being the friendly face of the registration services, make sure to highlight your customer service experience. Share specific examples of how you've helped people in tricky situations, especially if you've dealt with bereaved or anxious individuals.
Keep It Neat and Clear:Your application should reflect the attention to detail we value at StudySmarter. Make sure your handwriting is legible if you're submitting a handwritten application, and double-check for any typos or errors. A clean and clear application shows you care!
Be a Team Player:We love team players! In your application, mention times when you've worked well with others to achieve a common goal. This could be in a previous job or even during group projects at school. Building positive relationships is key in our office.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at London Borough of Redbridge
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description for the Business Support & Registration Officer role. Familiarise yourself with the key responsibilities and required skills, especially around customer service and registration processes. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is front-facing, be prepared to discuss specific examples of how you've handled customer enquiries in the past. Think about situations where you dealt with anxious or bereaved individuals and how you provided support. Highlight your communication skills and ability to build positive relationships, as these are crucial for the position.
✨Demonstrate Attention to Detail
Given the importance of accuracy in registration services, be ready to talk about how you ensure attention to detail in your work. You might want to mention any experience you have with maintaining records or using spreadsheets, as well as your neat handwriting. This will show that you take pride in your work and can follow statutory procedures effectively.
✨Be Flexible and Adaptable
The job may require you to adapt your working hours or locations, so it’s a good idea to express your willingness to be flexible. Share any previous experiences where you’ve had to adjust to changing circumstances or work outside of standard hours. This will demonstrate your commitment to meeting the needs of the service and your readiness to contribute positively to the team.
