At a Glance
- Tasks: Manage referrals and provide top-notch support to the community health team.
- Company: Join a dedicated team in Community Health & Social Care Services.
- Benefits: Permanent full-time role with a focus on work-life balance.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Lynton House
Employment type: Permanent – Full Time
Position Overview
We are looking for an Administrator in the First Contact Team – a permanent, full‑time role (36 hours) in Community Health & Social Care Services in Redbridge. This team acts as the front door for information, advice, and support to the community, working with district nurses, social workers, rehabilitation therapists, occupational therapists, mental health workers, and learning disability workers, in partnership with other health and social care teams. The role focuses on providing high‑quality, person‑centred services to residents.
Responsibilities
- Process and prioritise all referrals from multiple sources to direct them to the appropriate service for required care.
- Ensure quality assurance in data recording: verify NHS numbers and demographic data on referrals, and update relevant databases using National Spine and other sources.
- Record data accurately; input notifications of changes and amendments into relevant databases promptly to keep clinical services informed.
- Deliver high quality customer service, providing seamless service provision and supporting the smooth running of the First Contact Team.
Application Procedure
To apply, submit an online application form, your CV, and a covering letter addressing how you meet the criteria for the role as stated in the person specification.
EEO and Diversity Statement
All short‑listed applicants will need to demonstrate proof of right to work in the UK. We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
Administrator in London employer: London Borough of Redbridge
As an employer in the Community Health & Social Care Services sector, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Located in Lynton House, our team is dedicated to delivering high-quality, person-centred services to the community, offering ample opportunities for career development and collaboration with a diverse range of health professionals. Join us to make a meaningful impact while enjoying a fulfilling career in a dynamic and rewarding environment.
Contact Details:
London Borough of Redbridge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at London Borough of Redbridge.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from London Borough of Redbridge!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like London Borough of Redbridge, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at London Borough of Redbridge or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Administrator in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to London Borough of Redbridge:Before hitting send, make sure to tailor your application specifically to London Borough of Redbridge! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at London Borough of Redbridge
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
