London Borough of Redbridge is seeking an experienced Help Desk Lead to head the central Help Desk across facilities and council buildings. You will log, triage and track requests from residents and contractors, coach two officers, and ensure service standards and GDPR compliance.
This role requires strong communication, experience with CAFM/CRM systems (Civica/MRI/ServiceNow), and the ability to manage high volumes while resolving escalated issues and driving improvements.
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Helpdesk Supervisor – Public Sector Facilities employer: London Borough of Redbridge
The London Borough of Redbridge is an exceptional employer, offering a dynamic work environment where legal professionals can thrive. With a strong commitment to employee development, you will have access to continuous training and growth opportunities while working in a supportive team culture that values collaboration and innovation. Located in the vibrant city of London, this role not only provides meaningful work in local government but also allows you to make a tangible impact in your community.
Contact Details:
London Borough of Redbridge Recruitment Team
