At a Glance
- Tasks: Provide top-notch customer service and support for registration enquiries and bookings.
- Company: Join the Redbridge Registration Services team in a vibrant community setting.
- Benefits: Gain valuable experience, develop your skills, and contribute to meaningful services.
- Other info: Flexible hours and opportunities for growth in a supportive environment.
- Why this job: Make a difference by helping people during important life events.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
Fixed-term/Secondment – 12 months
Location: Redbridge Register Office, Town Hall, High Road, Ilford IG1 1DD
Redbridge Registration Services is looking for two customer‑focused Business Support & Registration Officers to join our team. This is a front‑facing, office‑based role providing a professional first point of contact for registration enquiries, bookings and payments, as well as wider administration support for Registration & Celebratory Services.
Essential
- Experience of working in a registration or front line service setting.
- Strong customer service skills and the ability to deal with people in a range of circumstances, including those who may be bereaved or anxious.
- Clear verbal communication skills and confidence handling one‑to‑one enquiries.
- Ability to work effectively as part of a team, building positive working relationships.
- Ability to work accurately, follow statutory procedures and maintain confidentiality.
- Neat and legible handwriting and attention to detail.
- Working knowledge of MS Office (or similar systems) and confidence using basic spreadsheets/records.
- Adaptable and receptive to change, with a flexible approach to service delivery.
Desirable
- Full UK driving licence.
- Ability to adapt working hours to meet business needs (e.g., occasional evenings, wedding fairs, extended opening hours).
- Willingness to work from any Council site/building, as required.
Additional Information
This is an office‑based role due to its customer‑facing nature. Some weekend working is required. The Council is committed to equality of opportunity and expects all employees to promote inclusive, customer‑led services. The post requires a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults; pre‑employment checks (including DBS where applicable) and references will be required.
Equal Opportunities
We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
Business Support & Registration Officers x2 employer: London Borough of Redbridge
Redbridge Registration Services is an excellent employer that prioritises a supportive and inclusive work culture, offering employees the chance to make a meaningful impact in their community. With a commitment to professional development and a focus on customer service excellence, staff are encouraged to grow within their roles while enjoying the benefits of working in a vibrant office environment in Ilford. The Council values diversity and promotes equal opportunities, ensuring a rewarding experience for all team members.
Contact Detail:
London Borough of Redbridge Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support & Registration Officers x2
✨Tip Number 1
Get to know the company! Research Redbridge Registration Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being front-facing, think of scenarios where you might need to handle sensitive situations. Role-play with a friend or family member to build your confidence in dealing with various enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at Redbridge Registration Services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Support & Registration Officers x2
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since this role is all about being the friendly face of our registration services, make sure to highlight your customer service experience. Share specific examples of how you've helped customers in the past, especially in sensitive situations.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your handwriting (if applicable) is neat and legible!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience with MS Office and any relevant registration or front-line service roles you've had.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at London Borough of Redbridge
✨Know Your Customer Service Skills
Make sure you can highlight your strong customer service skills during the interview. Think of specific examples where you've dealt with challenging situations, especially those involving bereaved or anxious individuals. This will show that you can handle sensitive matters with care.
✨Brush Up on Registration Procedures
Familiarise yourself with the registration processes and statutory procedures relevant to the role. Being able to discuss these confidently will demonstrate your preparedness and understanding of the job's requirements.
✨Showcase Your Team Spirit
Since this role requires working effectively as part of a team, be ready to share experiences where you've collaborated successfully with others. Highlight how you build positive working relationships and contribute to a supportive environment.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, prepare to discuss how you ensure attention to detail in your work. Bring examples of how you've maintained confidentiality and produced neat, legible documentation in previous positions.
