At a Glance
- Tasks: Join the First Contact Team to provide vital support and information to the community.
- Company: Community Health & Social Care Services in Redbridge, dedicated to quality care.
- Benefits: Permanent full-time role with a focus on work-life balance and community impact.
- Other info: Diverse and inclusive workplace committed to professional growth.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Lynton House
Employment type: Permanent – Full Time
Position Overview
We are looking for an Administrator in the First Contact Team – a permanent, full‑time role (36 hours) in Community Health & Social Care Services in Redbridge. This team acts as the front door for information, advice, and support to the community, working with district nurses, social workers, rehabilitation therapists, occupational therapists, mental health workers, and learning disability workers, in partnership with other health and social care teams. The role focuses on providing high‑quality, person‑centred services to residents.
Responsibilities
- Process and prioritise all referrals from multiple sources to direct them to the appropriate service for required care.
- Ensure quality assurance in data recording: verify NHS numbers and demographic data on referrals, and update relevant databases using National Spine and other sources.
- Record data accurately; input notifications of changes and amendments into relevant databases promptly to keep clinical services informed.
- Deliver high quality customer service, providing seamless service provision and supporting the smooth running of the First Contact Team.
Application Procedure
To apply, submit an online application form, your CV, and a covering letter addressing how you meet the criteria for the role as stated in the person specification.
EEO and Diversity Statement
All short‑listed applicants will need to demonstrate proof of right to work in the UK. We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.
Administrator employer: London Borough of Redbridge
As an employer in the Community Health & Social Care Services sector, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our team in Lynton House is dedicated to delivering high-quality, person-centred services, offering staff opportunities for development through collaboration with various health professionals. Join us to make a meaningful impact in the community while enjoying a fulfilling career in a dynamic and rewarding environment.
Contact Details:
London Borough of Redbridge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those working in community services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to community health and how you can contribute to their mission. We want you to shine when it comes to showcasing your passion for person-centred services!
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll be the first point of contact, so being clear and friendly is key. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator role. Highlight relevant experience in community health and social care, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Address how you meet the criteria in the job description and share specific examples of your past experiences that relate to the role.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at London Borough of Redbridge
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator role in the First Contact Team. Familiarise yourself with the key tasks like processing referrals and ensuring data accuracy. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering high-quality customer service, prepare examples from your past experiences where you've provided excellent support. Think about situations where you resolved issues or helped someone navigate a complex process, as this will demonstrate your ability to contribute positively to the team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations related to the role. Practice responses to questions like how you would prioritise multiple referrals or ensure data accuracy under pressure. This will help you think on your feet during the interview.
✨Prepare Your Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
