At a Glance
- Tasks: Lead a multidisciplinary team to enhance adult social care services and ensure high-quality outcomes.
- Company: Join the dynamic London Borough of Newham, committed to innovation and community impact.
- Benefits: Competitive salary, professional development opportunities, and a chance to make a real difference.
- Other info: Inclusive environment focused on equality, diversity, and continuous improvement.
- Why this job: Shape services and improve lives in one of London's most diverse boroughs.
- Qualifications: Proven leadership in adult social care with experience in managing large teams and budgets.
The predicted salary is between 67000 - 82809 £ per year.
As Service Manager, you will take overall responsibility for the performance, quality and development of the Access and Discharge service. You will lead a sizeable and multidisciplinary workforce, providing strong professional leadership to Team Managers and their teams, while ensuring services operate to consistently high standards of practice, safeguarding and governance.
You will work to strengthen and embed integrated and preventative pathways with health partners, Public Health, neighbourhood teams and other stakeholders, supporting effective access to services, promoting preventative approaches and enabling safe and timely hospital discharge. Alongside this, you will manage significant resources, including a budget of approximately £10 million, ensuring financial sustainability while maintaining a clear focus on quality and outcomes.
The role combines strategic oversight with hands‑on operational leadership and supports service change, transformation and continuous improvement that promote inclusion, prevention, integration and improved resident outcomes.
You will be an experienced leader within adult social care, with a strong understanding of statutory responsibilities, safeguarding and the wider legislative framework. You will have a proven track record of leading large teams in complex and fast‑paced environments, developing managers and fostering high‑performing, accountable services.
You will be confident working in partnership across organisational boundaries, particularly with health colleagues, and able to influence and collaborate to deliver genuinely integrated care. Your experience will include managing significant budgets and balancing demand, risk and quality to achieve sustainable service delivery.
You will be committed to equality, diversity and inclusion, ensuring services reflect the communities we serve. You will be comfortable leading change, driving innovation and continuous improvement while maintaining a strong focus on quality and outcomes. Above all, you will share our values of Honesty, Equality, Ambition, Respect and Trust.
Newham is one of London’s most dynamic and diverse boroughs, with big ambitions for its residents and services. You’ll be part of a forward‑thinking organisation that encourages innovation, supports professional development and values strong, visible leadership. This is a role where you can have genuine impact – shaping services, influencing systems and improving outcomes for people across the borough.
We are committed to creating an inclusive, anti‑racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. The London Borough of Newham has responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults.
Please attach a supporting statement explaining why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Service Manager (Access and DAT) employer: London Borough of Newham
Newham is an exceptional employer, offering a vibrant work culture that prioritises innovation and professional development within the dynamic and diverse borough of Newham. As a Service Manager, you will have the opportunity to lead a multidisciplinary team, drive meaningful change, and make a tangible impact on the lives of residents while enjoying a supportive environment that values equality, diversity, and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (Access and DAT)
✨Tip Number 1
Network like a pro! Reach out to your connections in the adult social care sector. Attend events, join online forums, and don’t be shy about asking for informational interviews. The more people know you’re on the hunt, the better your chances of landing that Service Manager role.
✨Tip Number 2
Prepare for those interviews! Research the organisation and its values, especially around equality, diversity, and inclusion. Think about how your experience aligns with their goals and be ready to share specific examples of your leadership and budget management skills.
✨Tip Number 3
Showcase your passion for service improvement! When chatting with potential employers, highlight your commitment to driving innovation and improving outcomes. Share stories of how you've successfully led change in previous roles – they’ll want to see that you can make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged with our mission. So, get your application in and let’s make a difference together!
We think you need these skills to ace Service Manager (Access and DAT)
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your experience aligns with the role of Service Manager. Use specific examples that showcase your leadership skills and understanding of adult social care.
Showcase Your Leadership Experience:We want to see your track record in leading large teams and managing complex environments. Be sure to include details about how you've developed managers and fostered high-performing services in your previous roles.
Emphasise Collaboration Skills:Since this role involves working across organisational boundaries, highlight your experience in collaborating with health partners and other stakeholders. Share examples of how you've influenced integrated care delivery.
Focus on Values and Commitment:Don’t forget to express your commitment to equality, diversity, and inclusion. We value candidates who share our core values of Honesty, Equality, Ambition, Respect, and Trust, so make sure to reflect this in your application.
How to prepare for a job interview at London Borough of Newham
✨Know Your Stuff
Make sure you have a solid understanding of adult social care, especially around statutory responsibilities and safeguarding. Brush up on the latest legislation and best practices in the field, as this will show your commitment and expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large teams and managing complex environments. Think about specific challenges you've faced and how you fostered high-performing teams. This will demonstrate your ability to provide strong professional leadership.
✨Understand the Budget
Since you'll be managing a significant budget, be ready to discuss your experience with financial management. Bring examples of how you've balanced demand, risk, and quality in previous roles to achieve sustainable service delivery.
✨Emphasise Collaboration
This role requires working across organisational boundaries, so prepare to talk about your experience collaborating with health partners and other stakeholders. Highlight instances where you've successfully influenced and integrated care services to improve outcomes.
