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- Tasks: Support a team in delivering top-notch tenancy management for residents in temporary accommodation.
- Company: Join the London Borough of Newham, dedicated to empowering communities and enhancing lives.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real difference in people's lives while working in a supportive, customer-focused environment.
- Qualifications: Experience in housing management and knowledge of relevant legislation are essential.
The predicted salary is between 38300 - 42000 £ per year.
Property Management – Senior Practitioner
£44,331 – £47,532 per annum
The purpose of this role is to effectively support a team of professional staff to ensure a high-quality, customer-focused tenancy management service to residents in temporary accommodation. This includes tenants within the Council\’s own housing stock, as well as accommodation provided by external partners such as Local Space.
Following a service re-design, this role will report to the Property Management Services Manager, overseeing 10 housing professionals, including this post. You will need to deputise in their absence, ensuring robust performance management and accountability across the service, aiming to deliver a supportive housing function that empowers residents to manage and maintain their accommodation. A strong background working with policy and procedures to align service delivery is highly desirable.
The Service will focus on effective tenancy management, prioritising resident empowerment and customer service. With team expansion, there is a drive to become more customer-focused in case management, working in partnership with colleagues across services.
If you are passionate about service progression and making a difference in people\’s lives by assisting with their accommodation, we would love to hear from you. A demonstrable background in housing management, awareness of relevant legislation, and a desire to advance the service are essential.
Please view the JD.
Closing Date: 13th August 2025
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. Applications are considered on merit regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation. If you share our vision and values and possess the required skills and experience, we want to hear from you.
The London Borough of Newham has responsibilities for safeguarding and promoting the welfare of children, young people, and vulnerable adults. If your role involves working with these groups, a DBS check may be required.
Please attach a supporting statement explaining in no more than two A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please remove all personal information from uploaded documents.
The information collected from you will be shared with Cifas to prevent fraud, unlawful conduct, and malpractice. Your data will also be used for identity verification. Further details on data use and your rights can be found by following the appropriate links.
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Property Management - Senior Practitioner employer: London Borough of Newham
Contact Detail:
London Borough of Newham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management - Senior Practitioner
✨Tip Number 1
Familiarise yourself with the latest housing policies and legislation relevant to property management. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in tenancy management. Attend local events or join online forums to build connections that could provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've empowered residents in previous roles. Highlighting your experience in customer service and case management will show that you align with our focus on resident empowerment.
✨Tip Number 4
Research the London Borough of Newham's initiatives and values. Understanding our commitment to inclusivity and anti-racism will allow you to tailor your conversation during the interview, showing that you share our vision.
We think you need these skills to ace Property Management - Senior Practitioner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Property Management - Senior Practitioner position. Highlight key skills such as tenancy management, policy awareness, and customer service in your application.
Craft a Strong Supporting Statement: Prepare a supporting statement that clearly outlines how your experience aligns with the role. Use specific examples from your background in housing management to demonstrate your ability to empower residents and manage accommodation effectively.
Tailor Your CV: Ensure your CV is tailored to highlight relevant experience and skills that match the job description. Focus on your achievements in previous roles, particularly those related to team leadership and service improvement.
Follow Application Instructions: Pay close attention to the application instructions, especially regarding document submission. Make sure to anonymise your documents by removing personal information and adhere to the two A4 sides limit for your supporting statement.
How to prepare for a job interview at London Borough of Newham
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of a Senior Practitioner in Property Management. Be prepared to discuss how your experience aligns with overseeing a team and ensuring high-quality tenancy management.
✨Showcase Your Knowledge of Legislation
Since a strong background in housing management and relevant legislation is essential, be ready to demonstrate your understanding of current policies and procedures. Prepare examples of how you've applied this knowledge in previous roles.
✨Emphasise Customer Service Skills
This role focuses on customer service and resident empowerment. Think of specific instances where you've successfully improved customer satisfaction or empowered residents in your past positions, and be ready to share these stories.
✨Prepare Your Supporting Statement
Craft a compelling supporting statement that clearly outlines why you are a great fit for the role. Use it to highlight your relevant experience, skills, and passion for making a difference in people's lives through effective housing management.