At a Glance
- Tasks: Enhance housing services through system and data improvements, ensuring operational efficiency.
- Company: Join the London Borough of Newham, a diverse and forward-thinking local authority.
- Benefits: Competitive salary, inclusive work environment, and opportunities for professional growth.
- Other info: Be part of a proactive team dedicated to delivering high-quality frontline services.
- Why this job: Make a real difference in your community by improving essential housing services.
- Qualifications: Experience with business systems, data management, and service improvement is essential.
The predicted salary is between 44331 - 47532 £ per year.
Salary: £44,331 - £47,532
Office based role – Bridge Road Depot E15 3LX
About Us
Newham is a forward‑looking and diverse borough, committed to delivering excellent services that meet the needs of its residents. As part of this, we are transforming how services are delivered making better use of digital, data and technology to improve efficiency, insight and outcomes.
Housing is at the heart of this transformation, responding to significant operational and regulatory challenges. The Directorate is focused on improving data quality, strengthening system capability, and ensuring compliance with emerging regulatory requirements, while continuing to deliver high‑quality frontline services.
The Business Systems Management & Information (BSMI) Team plays a key role in enabling this change. The team is responsible for the configuration, development and improvement of business systems, as well as the delivery of data, reporting and insight capabilities across Housing services. It acts as the bridge between service needs and technology delivery, ensuring that systems and data are aligned, reliable and fit for purpose.
About The Job
As a Senior BSMI Officer, you will be part of the team delivering system and data improvements across Housing services. Working under the direction of the Product Lead, you will support the design, configuration and implementation of solutions that improve operational efficiency and data quality.
You will work closely with service teams to understand requirements, configure systems, and support delivery of change. This includes supporting system testing, user acceptance testing, and ensuring smooth transition into business‑as‑usual operations.
You will also contribute to data improvement activity, supporting the development of reporting and dashboards, and ensuring that systems are structured to support accurate, consistent and timely data.
The role will involve working across a range of systems and processes, providing hands‑on support and ensuring that solutions are delivered in a controlled and structured way.
About You
You will have experience working with business systems, data, or service improvement in a local government or similar environment.
- Be confident working with systems configuration, data, or process improvement
- Have experience supporting system implementations, upgrades or enhancements
- Be able to work with stakeholders to understand requirements and translate these into practical solutions
- Have an understanding of data quality and the importance of accurate reporting
- Be organised and able to manage multiple tasks in a structured way
You will be someone who is proactive, detail‑oriented and comfortable working in a fast‑paced environment. You will enjoy problem‑solving and be motivated by delivering practical improvements that support frontline services.
Additional Information
We are committed to creating an inclusive, anti‑racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
The personal information we have collected from you will be shared with Cifas which will use it to prevent fraud and other unlawful or dishonest conduct. If any such conduct is detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at.
Senior BSMI Officer in London employer: London Borough of Newham
The London Borough of Newham is an excellent employer, offering a dynamic work environment that prioritises innovation and inclusivity. As a Senior BSMI Officer, you will have the opportunity to contribute to meaningful improvements in housing services while benefiting from a supportive culture that encourages professional growth and development. Located in a diverse borough, employees enjoy a collaborative atmosphere focused on delivering high-quality services to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior BSMI Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like London Borough of Newham, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like London Borough of Newham and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Senior BSMI Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for London Borough of Newham and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at London Borough of Newham
✨Get to Know Public Sector Values
Before your interview with London Borough of Newham, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for London Borough of Newham.
